Job Summary:

DPPS is seeking an experienced customer service representative with printing experience to work in our offset and digital print facility. In this role, you will use your printing experience and customer service skills to help our great team serve the UW campus and beyond!

UW-Madison's Digital Publishing and Printing Services (DPPS) is one of the largest in-house print production centers within the State of Wisconsin government. Our new state-of-the-art facility is located on Madison's east side (off campus) on Stoughton Road.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits; and free on-site parking.

Responsibilities:

Provides customer service and coordinates complex print projects throughout the entire printing process. Determines delivery date, tracks print job statuses for printing and reproduction, and ensures timely and high-quality reproduction and printing services for customers. May lead the work of others.

• 15% Coordinates production schedules and tracks print job progress to meet deadlines and ensure completion
• 15% Maintains detailed print records on projects and keep other records as required
• 15% Reviews complex orders for accurate funding information and enters billing into database
• 15% Prepares related technical written correspondence to clients, vendors, and departments
• 10% Provides direction, mentors, and cross trains members of the customer service team
• 10% Understands state print purchasing requirements and regulations
• 10% Consults with customers on complex print projects
• 10% Coordinates printing projects that use external vendors and maintains detailed records as required

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Preferred
H.S. Diploma

Qualifications:

Work Schedule:

7:45am-4:30pm Monday-Friday

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. This position is located at 2109 S. Stoughton Road.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $21.92 HOURLY
Depending on Qualifications
Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $21.92-$24.00 per hour, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits; and free on-site parking.

Additional Information:

This position may require minimal overtime.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

How to Apply:

Contact:

Katelyn Spanbauer
katelyn.spanbauer@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Printing Coordinator II(CM027)

Department(s):

A06-INFORMATION TECHNOLOGY/SEO/PRINTING

Employment Class:

University Staff-Ongoing

Job Number:

294711-CP

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.