Student Assistant - Help Desk Technician
Job no: 495467
Work type: Student
Location: Pensacola - Main Campus
Categories: Information Technology
The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
Position Title (Classification Title): Student Assistant - Help Desk Technician
Working Title: Help Desk Technician
Job Summary: A Help Desk Technician is responsible for providing mainly phone support to UWF students, faculty, and staff who need guidance or technical assistance with University technology services including account services, online instructional tools, supported software, basic networking assistance, cybersecurity guidance, and for providing on-site support for classroom technology.
ESSENTIAL FUNCTIONS OF JOB:
- Provides excellent customer service and fosters a productive, positive team environment.
- Demonstrates working knowledge of operating systems and application installations, commonly used web browsers, and Microsoft applications.
- Displays excellent troubleshooting skills with software and hardware related problems.
- Demonstrates and articulates knowledge of ArgoNet services, MyUWF applications, ArgoAir (UWF's wireless network), eLearning (Canvas), and all enterprise-wide UWF systems.
- Dispatches on campus to assist instructors with ITS-supported classroom equipment.
- Provides basic networking support and troubleshooting for the wired and wireless campus network.
- Uses electronic ticketing system to document support provided and initiate issue escalation when appropriate.
- Assists customers with ArgoAir configuration and connectivity.
- Applies cybersecurity best practices and awareness when offering technical support.
- Adheres to departmental and University policies.
MARGINAL FUNCTIONS OF JOB:
- Seeks to learn and understand the latest in networking and computing technology.
- Works on projects as needed for the improvement of the ITS Help Desk operation.
Department Information Technology
FLSA: Non-Exempt
Minimum Qualifications: An applicant must be a student enrolled for credit in a minimum of 6 semester hours. The applicant may be a student at UWF or any other college or university. A student enrolled at an institution other than UWF must provide proof of attendance by submitting a registration/fee payment from the school they will attend.
**This position requires a criminal background screening, and an applicant must possess a valid driver's license to operate UWF golf cart and motorized utility vehicles.
Position Qualifications: - Exhibits a strong work ethic; must be mature, responsible, dependable, and punctual.
- Demonstrates excellent customer service, communication, and troubleshooting skills.
- Shows ability to be a self-starter with good critical thinking skills.
- Familiar with eLearning (Canvas), UWF Gmail, MyUWF, web apps, and Microsoft applications.
Preferred Qualifications - Available to work 20 hours per week between (M-F), possibly including evenings until 6:30 PM (M-R).
- Available to work additional hours per week during peak times of semesters (maximum is 28.5 hours per week).
- Available to work between semesters even when classes are not in session, but UWF is open.
Physical Demands:

• Physical Requirements: Regularly involves lifting, bending or other physical exertion. Often exposed to one or more disagreeable environmental factors, such as heat, cold, noise, dust, dirt, chemicals, etc., with often to the point of being objectionable.
• Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Frequently
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Daily
• Lifting up to 25lbs: Frequently
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:
This position requires fingerprinting.
This position requires a criminal background screen.
Work Hours M-F; Hours vary between 8am and 5pm; occasionally between 5 and 6:30pm
FTE part-time
Salary Range $13.00
Pay Basis Hourly
Closing Date: 4/29/2024
Special Instructions to Applicants: Applicants are required to attach a cover letter, resume, and list of professional references with contact information.
An opportunity to upload these documents will be provided during the application
process.
For assistance, please contact Human Resources at 850 474 2694 or email
jobs@uwf.edu.
Advertised: April 11, 2024
Applications close: April 29, 2024