Effective Date: Immediately, upon hire.

As a Student Account Representative, your primary responsibility is to assist students with their financial matters related to their university accounts. You will serve as a liaison between the University and its students, ensuring clear communication and timely resolution of account-related issues.

Qualifications:

Required:

• Strong communication and interpersonal skills.
• Attention to detail and accuracy in financial transactions.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in using Microsoft Office Suite.

Desired:

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Experience with financial aid processes and regulations.
• Prior experience in student services, financial services, or accounting.

Responsibilities:

• Provide excellent customer service to students by responding to inquiries, resolving issues, and addressing concerns related to their University accounts via email, phone, or in-person meetings.
• Manage student accounts, including billing, payments, refunds, and financial aid disbursement. Ensure accuracy and completeness of financial transactions and records.
• Generate bills and invoices for tuition, fees, housing, and other university-related expenses. Process payments, set up payment plans, and reconcile accounts receivable.
• Assist students in understanding their financial aid and how it applies to their university charges.
• Ensure compliance with university policies, state and federal regulations, and accreditation standards related to student accounts and financial transactions.
• Offer financial counseling and education to students on budgeting, managing debt, and financial literacy. Provide resources and referrals to additional support services as needed.
• Maintain accurate records of student account transactions, correspondence, and interactions. Generate reports and analyze data to identify trends and recommend process improvements.
• Collaborate with other university departments such as financial aid, registrar, and student services to resolve complex student account issues and streamline processes.
• Conduct workshops, presentations, and informational sessions for students and families on topics related to student accounts, financial aid, and financial literacy.
• Utilize university systems and software for account management, billing, payment processing, and communication with students.
• Other duties as assigned.

Application Deadline: Review of applications will begin immediately, and continue until position is filled.

To Apply: Mail or email the following documents to:

Clete Beard, Vice President of Financial Affairs

The University of West Alabama
Station 2
Livingston, AL 35470

cbeard@uwa.edu

• Cover letter of interest for the position.
• Resume/vita, documenting work experience.
• Email and phone number of three professional references.
• Transcripts of all college work. (Unofficial transcripts will suffice for the application; official transcripts must be submitted immediately upon employment.)

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources.

The University of West Alabama does not discriminate on the basis of race, religion, hearing status, personal appearance, color, sex, pregnancy, political affiliation, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability (including perceived disability), age, marital status, sexual orientation, gender identity, gender expression, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law, including protections for those opposing discrimination or participating in any grievance process on campus, with the Equal Employment Opportunity Commission, or other human rights agencies.

AA/EO Employer.