Req #: 222697 Department: HARBORVIEW MEDICAL CENTER - KIDNEY CLINIC Job Location: Harborview Medical Center Job Location Detail: Norm Melang Building, 410 9th Ave. 7th Floor, Seattle, WA 98104 Posting Date: 05/19/2023 Closing Info: Open Until Filled Salary: 70% of $3,268 - $4,533 per month Other Compensation:

Exciting increases eff. July 1st!

Union Position: Yes Shift: First Shift Benefits: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.
Harborview Medical Center's Kidney Clinichas an outstanding opportunity for aPatient Services Specialist 3 (Part-time, 28 hours a week, day shift). The Patient Services Specialist 3 will be responsible for developing, implementing and overseeing the referral process of both the Surgical Specialties and Medical Specialties clinics.
POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

PRIMARY RESPONSIBILITIES:
Implementing the referral process:
• Follow an effective workflow for the referral process to address both internal and external referrals, as well as communicating with referring providers.
• Document the steps in the process.
• Utilize forms and letters to document the process.
• Follow processes for specific subspecialty referrals with physicians.
• Oversee referral process and ensure compliance with process.
• Maintain a database for tracking referrals using EPIC.
• Create, maintain, and adjust provider templates per provider requests.
Process referrals according to the defined workflow:
• Ensure referrals have had clinical triage with RNs, PCCs and MDs, to identify urgency status of referral and appropriate scheduling.
• Ensure demographic data is collected and necessary authorizations are obtained.
• Refer referrals to financial services counselors for registration and financial counseling.
• Ensure that the physicians have the referral information available to them at the time of the visit.
• Ensure that the referring provider is sent all documentation pertaining to the referral.
• Serve as the primary contact for new patients being appointed to the Surgical and Medical Specialties clinics, as well as referring providers.
• Contact referring providers to inform them of the referral process and when their patients can expect to receive a response regarding their referrals.
• Problem solve lost referrals
• Maintain the database of referrals in EPIC
• Work with other departments to ensure that the process meets all managed care and billing requirements.
• Work with the Managed Care Office to implement the Notification of Uncovered Services form in clinic.
• Ensure that the process meets the authorization requirements of the health plans.
• Refer referrals to Financial Services counselors for registration and financial counseling.
• Review rejected bills due to no authorization and work with Patient Financial Relations to resolve rejected bills.
REQUIRED QUALIFICATIONS:
High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.
ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.
Challenge. Collaboration. Compassion.Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.