Job Posting Title:

Service and Experience Designer, Texas Center for Pediatric and Congenital Heart Disease Program

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Hiring Department:

Department of Pediatrics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Texas Center for Pediatric and Congenital Heart Disease was established in 2018 to serve patients and families that have experienced or are living with a cardiovascular diagnosis. Our heart center aspires to create a journey for patients and families that is anchored on the principles of human-centered design, value-based care, and health equity.

The Service Designer will work with clinicians and health care transformation researchers as part of the Health Transformation and Design Program at the Texas Center for Pediatric and Congenital Heart Disease, a collaboration between Dell Children's Medical Center and UT Health Austin, the clinical arm of Dell Medical School at The University of Texas at Austin.

Purpose

This position will support Heart Center operations and research leadership to provide centralized expertise in process improvement, change management, and data analysis to support new and ongoing projects vital to the ongoing operations and continuous improvement of the clinical and research initiatives.

Responsibilities

• Interview and interact with patients, families, and members of the Heart Center at various touch points throughout the patient, family, and other stakeholder's experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

• Apply service design methods in multidisciplinary teams to reimagine how inpatient and outpatient congenital cardiac care is delivered. Produce service design tools including service blueprints, journey maps, and digital and environmental prototypes. Contribute to and potentially lead projects with systems design needs.

• Efficiently prototype services and solutions in dynamic environments, adapting to changing needs. Define, build, iterate and execute project plans with systems design activities and deliverables

• Partner collaboratively with diverse internal and external partners to establish and deliver on shared goals.

• Measure project results and outcomes in a meaningful, clear, and innovative manner. Create metrics and methods for measuring progress and success - before, during and after projects

• Share what we make and how we make it at conferences, in scientific manuscripts, via blog posts and case studies, and through other channels in collaboration with other members of the Heart Center

Required Qualifications

Bachelor's Degree and 4 years, or Master's degree and 2 years of professional experience designing large-scale services using service design methods, preferably in the health care field. Experience collaborating on multidisciplinary teams. Flexibility and openness to adapting service design methods to fit the needs of a multidisciplinary team. Ability to prototype in different media across digital and physical channels; Ability to zoom in and out on an engagement and at times potentially between multiple engagements; Ability to focus on small details and to understanding large system relationships. Adept at working with actively engaged partners; Ability to convey the value of design. Mutually respectful approach to collaboration; Passion for leveraging design to help patients and families as part of a unique program; Detail-oriented, excellent record keeping, and organization skills with strong follow-through and accountability.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Health care experience, specifically: pediatric and congenital heart disease value-based health care delivery models and relevant metrics such as patient-reported outcome measures. Project management or change management experience in clinical settings. Experience in process improvement, change management, and data analysis design research techniques is expected, but the role is that of a service designer. Visual design skills are strongly desired to help effectively communicate concepts and prototypes. The ideal candidate will bring knowledge of healthcare and communities to tackle the important challenges addressing social drivers of health.

Salary Range

$85,000 depending on qualifications

Working Conditions

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation.

• Use of manual dexterity.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.