Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

Purpose

To serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health. Will also assist with onboarding, training and continuing education tasks as directed by the Nursing Professional Development Manager.

Responsibilities

Lead MA of Float Team

• Provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities.

• Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.

• Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.

• Perform a variety of duties to include (but not limited to); collecting vital signs, conducting patient assessments during clinic visits, assisting providers during patient exams, scheduling patient appointments, pre-certifying procedures, answering patient phones by collecting data to forward to the nurse for triage as needed.

• Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.

• Support staff and patient safety throughout clinics. Assist in maintaining clinic cleanliness of patient waiting areas/lobbies throughout the day. Organize the clinic space to improve efficiency and flow.

• Facilitate patient flow and communicate delays with patients and clinical staff. Help patients navigate throughout the clinic facilities by giving clear instructions, directions and resources available to them. Assist patients with mobility issues and collaborate with patient transportation. Work to exceed patient and caregivers' expectations.

• Schedule and lead staff meetings to discuss issues, policies and procedures, and staff development.

• Ensure site follows HIPAA, OSHA, CLIA, State and Federal regulations, as well as company policies and procedures. Coordinate with senior staff for quality and compliance. Manage point of care testing (laboratory) compliance and regulations, nursing care quality, and medical record documentation for compliance.

• Maintain a cooperative relationship among healthcare teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods. Perform patient assessments/reassessments including triaging. Develop and Implement staffing plans which support patient experience and staff, along with optimal operations.

• Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.

• Extend a warm and caring approach to all clinic patients. Assist in patient scheduling for multiple specialty integrated practice units, surgeries and diagnostic imaging.

• Other related functions as assigned.

MA Trainer

• Assist with onboarding new hires in the clinic

• Serve as preceptor and resource for newly-hired medical assistants and medical assistant externs, actively participating in their integration into the department. Review potential training opportunities and make suggestions for improvement.

• Act as resource person to assist clinical employees in successfully completing job-specific orientation

• Assist in planning, coordinating and conducting required training and in-service programming

• Participates in performance improvement plans as needed for retraining

Marginal/Incidental Functions

Other related functions as assigned.

Certification as a Medical Assistant and a minimum of three years' experience as a medical assistant. Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills. Ability to work in a fast-paced multi-physician practice environment; Ability to develop and maintain effective working relationships with physicians, staff, and patients. The Dell Medical School is especially interested in qualified candidates who can contribute to excellence within the learning health system.

Relevant education and experience may be substituted as appropriate.

A good understanding of the care ecosystem in Travis County around social services, transportation, etc. is a plus. Bilingual in English and Spanish. Additional certifications such as: Registered Medical Assistant (RMA) and proof of current membership from American Medical Technologists (AMT); Certified Medical Assistant (CMA) and proof of current membership from American Association of Medical Assistants (AAMA); Certified Clinical Medical Assistant (CCMA) and proof of current membership from National Health career Association (NHA); National Certified Medical Assistant (NCMA) and proof of current membership from National Certified Competency Testing (NCCT).

$46,200 depending on qualifications

• May work around standard office conditions

• May work around biohazards

• May work around chemicals

• Repetitive use of a keyboard at a workstation

• Lifting and moving

• Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bio-hazards, toxic substances, medicinal preparations, and other conditions common to a clinic setting.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• [PDF]
• [PDF]
• [PDF]
• [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.