Technical Manager - College of Arts and Sciences, Technical Services

Technical Manager – College of Arts and Sciences, Technical Services

Regular, Full-Time, Market Range 11, Non-Exempt

The College of Arts and Sciences Technical Services (CASTech) seeks a Technical Manager to oversee its daily operations. CASTech serves students and faculty from both CAS and departments across UTK by providing electronic and mechanical expertise in the areas of design, construction, installation, and maintenance of scientific instrumentation. This role will work directly with CASTech Leadership and campus-wide stakeholders to meet teaching and research needs.

Job Functions:

Daily Operations Management

• Supervise CASTech staff, making decisions regarding scheduling, personnel issues, annual reviews, and task assignments. Hire, train, and develop new staff as needed.

• Review work to ensure departmental standards are being met to maintain excellent customer service and client relations.

• Coordinate development of new tools and equipment to meet specific needs of faculty, students, and staff.

• Assist in introducing new faculty members and departments to the services and capabilities of CASTech.

• Maintain a safe working environment with an emphasis on risk management and compliance with external agencies such as the EPA or OSHA.

Upkeep of Departmental Computerized Maintenance Management System (CMMS)

• Grant access and train employees on proper database and work order management.

• Monitor performance and effectiveness of CASTech technicians.

• Program preventative maintenance work on research equipment.

• Meet client demand by creating, assigning and managing work requests from beginning to completion.

• Create and update parts and supply inventory records.

• Manage client asset location and labeling.

Facility Management

• Coordinate and communicate utility outages for multiple buildings in conjunction with Facility Services.

• Assist and consult on matters related to space and renovations in relation to equipment needs.

Financial Contribution

• Build and analyze reports to use for budgeting purposes.

• Analyze monthly billing and expenses.

• Report on recovery of funds, equipment purchases, and departmental investments.

Knowledge, Skills, and Abilities:

• Knowledge of technical operations and applicable standards within academic research and lab environments.

• Knowledge of safe work practices while using tools and equipment found in standard technical repair and fabrication shops.

• Effective verbal and written communication skills.

• Ability to analyze complex situations, define and prioritize work objectives, develop successful teams, delegate routine tasks, and implement successful solutions.

• Demonstrated skills in planning, organizing, and guiding the daily operations of a technical service facility.

Qualifications:

Required Qualifications:

• An Associate's degree in a relevant field plus six years of experience working in research equipment repair, and maintenance.

• OR

• Bachelor's degree plus four years of relevant work experience.

• Minimum of one year experience in a managerial position with either Associate's or Bachelor's degree.

Preferred Qualifications:

• A Bachelor's degree in a relevant field.

• Five years of progressively responsible experience in research equipment repair and maintenance with two plus years in a managerial role.

• Experience working in a natural science related field is preferred.

For full consideration, applicants should submit a resume, cover letter, and complete contact information for three professional references as attachments in the online application portal.