Statement of Job :

The University of Southern Maine is seeking applicants for the position of Client Experience Coordinator in the Office of Professional Development Programs (PDP).

This is a great opportunity for someone who is organized, detail-oriented, and possesses strong administrative and customer service skills.

The Client Experience Coordinator will play an important role in supporting USM’s by assisting with course set up and delivery, instructor onboarding, information dissemination, and marketing / promotion.

The Coordinator will be the technical expert regarding various systems PDP utilizes and will be responsible for effectively leveraging these systems to execute program deliverables and ensure a positive experience for clients, students, and instructors.

This is a full-time, in-person position with an annual salary of $42,. This position will be primarily located on the USM Portland campus.

• The University of Southern Maine provides a highly competitive benefits package that includes holidays, vacation and sick time;
• health, dental and vision insurance; life insurance; short- and long-term disability insurance; a tuition waiver program for employee and eligible dependents;

a (b)-retirement plan with 10% employer contribution; and more.

The University of Southern Maine is committed to developing a diverse faculty, staff, and student body. It embraces an inclusive campus community that values the expression of differences in ways that promote excellence in teaching, learning, personal development, and institutional success.

Our Office of Equity, Inclusion and Community Impact supports the University of Southern Maine’s DEIA and Community Impact focused departments, committees, groups, projects, training, and events.

USM encourages women, veterans, individuals with disabilities, and people from diverse racial, ethnic, and cultural backgrounds to apply.

We live our Service Promise to be Student Focused Every Day. We are looking for a team member who understands that promise and supports our values : Respect & Care, Integrity, Equity and Responsiveness.

Required :

• Bachelor’s degree, or Associate’s degree with 2 years of related experience
• Excellent organizational skills
• Excellent customer service and client relationship skills

Last updated : 2024-05-09