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Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed.
Essential Duties:
Required Qualifications:
Preferred Qualifications:
Required Licenses/Certifications:
Full Time
Colleges & Universities
$58k-73k (estimate)
08/13/2023
06/25/2024
usc.edu
LOS ANGELES, CA
15,000 - 50,000
1880
PATRICIA CORONA
$500M - $1B
Colleges & Universities
The University of Southern California is a leading private research university located in Los Angeles, the capital of the Pacific Rim. This is the official LinkedIn presence for the University of Southern California. This account is managed and mediated by the staff of USC University Communications. Content (including posts from 3rd parties) that include videos, photographs, opinions and links to content outside of this channel do not necessarily represent the University of Southern Californias academic goals or opinions. Community guidelines: Alumni and students are welcome to post profession...al updates and news. Posts containing solicitations, product placements, derogatory or inflammatory comments are prohibited and will be removed. Off-topic comments will also be removed. Posts are not regularly monitored. Please note: for questions regarding degrees offered and admissions policies please call (213) 740-2311.
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