Description

Minimum Qualifications :

Must be CPR / AED / First Aid certified

Able to demonstrate excellent customer service skills and appropriate phone etiquette

Excellent communication skills

Must be able to problem-solve and think on your feet

Ability to supervise self, be proactive, and be attentive to detail

Previous supervisory or management experience for teams of 5 people

Familiarity with the Koret Health and Recreation Center building, rules, policies, and procedures

Ability to monitor all areas of the facility during assigned shifts

Ability to lift workout equipment (weight plates, dumbbells, barbells, etc.) when needed

Individuals applying for the building supervisor position within the Recreational Sports Department must have and be able to demonstrate the following : knowledge of customer service, proper phone etiquette, ability to multitask, acquire knowledge of membership information, building operations and procedures.

This position requires individuals who can assimilate a vast amount of information in a short period of time. This is a high-energy position that requires an individual who can think on their feet, deal with conflict in a productive manner, and disseminate correct and accurate information at all times.

Employment as a building supervisor is crucial to the day-to-day operations of the Koret Center. You are the eyes and ears of the professional staff.

It is your responsibility to be a liaison between patrons, professional staff, part-time, and student staff. In this position, you must have a highly proficient understanding of the front desk, cardiovascular alleys, weight rooms, equipment desk, and the pool deck.

Anyone working in this role must be able to demonstrate their reliability and dependability in past positions or experiences.

Daily responsibilities include, but are not limited to :

Koret’s expectations of customer service

Answering building, membership, and program-related questions

Thorough knowledge of the Koret Rec Facility, including opening and closing procedures

Thorough knowledge of all building policies, rules, and procedures

Extensive knowledge of emergency procedures throughout Koret Center; able and willing to lead emergency response when necessary

Problem-solving of membership discrepancies and access issues

Being able to operate the credit card terminals and accountability of cash outs at end of day

Using Google Docs, Facebook, Twitter, and Microsoft Office products

Knowledge of policies regarding parking, lockers, and towel service

Selling recreation passes and memberships where applicable

Making consistent rounds in the building (at least three times an hour). General patrolling of the building is a priority at all times

Setting up and taking down special events

Assisting with set-up and supervision of intramural activities and special events (such as tournaments)

Supervision of part-time employees in all areas; lifeguards, personal trainers, group exercise instructors

Lost and found collection and distribution

Helping professional staff as needed

The use of work iPhone, building alarms, and security procedures

Must have experience with WhentoWork, EMS, and Activenet Software

Must have experience as Utility, Check-in desk, and Front desk staff

CPR and AED certified

Knowledgeable of appropriate staff behavior and de-escalation and documentation techniques

Other duties as assigned by their Supervisor / Professional Staff

The building supervisor is a proactive, highly visible staff person who anticipates and prevents problems before they occur.

Full-Time / Part-Time :

Part time

Pay Rate : Hourly

Hourly

Salary Range :

$21.07-22.00 / hour commensurate with experience

Last updated : 2024-04-30