Opening

Full Time 40 hours Grade 055 ISD Infrastructure

Schedule

8 AM-5 PM

Responsibilities

General Purpose:

Serves as enterprise-wide expert instructional design resource and lead member to the M365 platform and M365 user community. Supports M365 training program and its Platform Manager in all instructional design areas. Recommends, plans, designs, executes and evaluates instructional design based on all areas encompassed with in the Microsoft 365 enviorment and add-on applications. Manages multiple instructional design projects in pre-live, go-live and post-live phases of the application implementation. Works with Stakeholders, technical staff and managers to identify requirements, facilitate and implement changes in instructional design, training environment and implementing LEAN operational training design improvements. Provides in-depth analysis of the requirements and develops functional specifications to solve the enterprise users' needs. Proposes, documents and manages process and instructional design training plans.

Specific Responsibilities:

• Performs workflow analyses and documentation as necessary. Evaluates and recommends instructional design aspects of training project, working with other team members and vendors as necessary. Anticipates problems and formulates contingency plans or solutions as a project team member.
• Works directly with users to determine success of instructional design solutions. Manages and oversees corrective initiatives to maintain efficiency. Coordinates instructional design feedback and follow-up.
• Uses well-developed service, administrative and analytical skills and experience to seek solutions for improving training and practices. Monitors training content and design effectiveness. Creates, coordinates and leads the 'Train the Trainer' sessions and/or process.
• Develops and manages logistics and administrative aspects of project and task management. Updates project plan on routine basis. Obtains customer and stakholder sign-off at each appropriate milestone and approval to proceed. Works closely with the Project Manager and Platform Manager to coordinate training and assigning tasks to other teams, including monitoring project tasks, resources and priorities.
• Participates in the evaluation, design, facilitation, implementation and ongoing support of the training program workshops, webinars, consultation and web documentation. Defines, develops and documents the necessary conceptual design and detail design of subprojects, such as Workshops, webinars, Ms Teams Informs key stakeholders of programs before and after Go-Live.
• Determines best method to design training environment scenarios based on MS documentation, knowledge of the system and the intended use of the environment. Builds and manages the training environment based on MS best practice and the needs of URMC and its SMEs. Ensures the environment is in good working order to allow for training and practice in the environment. Establishes effective working relationships with technical personnel at URMC, vendors and other internal groups involved in eRecord Training Environments and related analysis, planning, and implementation.
• Organizes and conducts training workshops, webinars, videoconferences and meetings with Super Users, independent IT groups and other groups as needed. Monitors progress and provides updates and reports to the M365 Platform manager. Attends enterprise training meetings as required.
• Defines tasks, determines scope of modifications and communicates requirements for upgrades and/or modifications to software application and interfaces which will require training. Identifies the best fit instructional design solution based on the identified needs.
• Creates, coordinates and leads training for M365 applications, plug-ins or new modules. Maintains an in-depth knowledge of M365 applications and new products that can be integrated. Provides on-call support of training instructional design and its administration as scheduled. Troubleshoots problems received from customer base and responds within established timeframe based on level of criticality. Reviews, finalizes and ensures documentation is complete for procedures and systems summaries, downtime procedures for departmental operations and associated downstream systems.
• Coordinates marketing strategies with web services to promote the training instructional design, including use of the UR Tech page and URMC dedicated M365 web resource pages. Coordinates design for upgrade and New Hire training as needed.

Other duties as assigned

Requirements

• Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering required;
• Master's degree preferred
• 4-5 years of related experience required,
• or equivalent combination of education and experience required.
• 2-3 years in a supervisory capacity required
• Experience in a health care setting required
• Excellent written and verbal communication and follow-up skills preferred
• Strong attention to detail preferred
• Ability to develop creative solutions to complex problems preferred
• Strong critical thinking skills preferred
• Excellent customer service skills preferred
• Knowledge of training tools and methods preferred
• M365 Certification preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled