UR Medicine is made up of many parts, all devoted to providing highly advanced medical care. Our Mission of “Ever Better” means we improve the well-being of patients and communities by delivering innovative, compassionate, patient, and family-centered health care, enriched by education, science, and technology. Join Our Dynamic Team as a Patient Experience Specialist!

Are you passionate about providing exceptional care from the moment a patient walks through the door? Do you thrive in a fast-paced environment where every interaction counts? If so, we invite you to be a part of our dedicated team!

Position Overview:

As a Patient Experience Specialist, you'll play a pivotal role in ensuring each patient's visit is seamless and satisfying. Your responsibilities will encompass a range of vital tasks, including reception, registration, appointment scheduling, and managing electronic health records. With accuracy at the forefront, you'll not only facilitate billable services but also guarantee an outstanding experience for every individual!

What You'll Do:

Warm Reception: Welcome patients with a friendly smile, ensuring a positive start to their ambulatory journey. Verify patient information using dual identifiers, guide them to the appropriate destination, and address any special needs promptly.

Efficient Registration: Gather patient demographic and financial details efficiently and with a customer-centric approach. Verify information for accuracy to establish billable accounts, inputting data into our advanced medical record system.

Scheduling Excellence: Utilize cutting-edge technology to schedule appointments, monitor schedules, and proactively address any issues. Coordinate ancillary testing and referrals, ensuring a seamless patient experience.

Telephone Mastery: Answer calls promptly and courteously, expertly managing incoming clinic inquiries. Facilitate phone encounters and route them appropriately. Provide patients with valuable information to minimize call distribution.

Record Accuracy: Take the lead in editing and correcting registration errors, ensuring complete and accurate data. Oversee the charge reconciliation process and streamline processes to reduce corrective work.

Qualifications:

High School diploma or equivalent

1 year of related experience in administration or customer service; or a combination of education and equivalent experience.

Proficiency in word processing and database entry

Demonstrated track record of achieving high customer satisfaction

Location:

URMC- Medical Center Ob/Gyn- Labor and Delivery

Schedule:

· M-F 7am-7 pm or 7pm- 7 am for evening shifts

· Weekends rotating schedule-based on need and availability.

. 3- 12hr shifts to include days and nights

. Can work up to 50% nights per time block

Preferred Qualifications:

Familiarity with medical terminology

Ability to mentor and support less experienced team members

Join Us:

If you're ready to contribute to a dynamic team, dedicated to providing exceptional patient experiences, apply today! Elevate your career with us and make a lasting impact on the healthcare journey.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Salary: From $17.47 per hour

Expected hours: 40 per week

Benefits:

Dental Insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Tuition reimbursement

Vision insurance

Schedule:

Monday to Friday

Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Medical terminology: 1 year (Preferred)

Job Type: Full-time

Pay: From $17.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person