As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: Inclusion, Integrity, Compassion, Accountability, Respect and Excellence. Our teams collaborate and support each other to make sure we deliver innovative, compassionate and patient-centered care. On good days and hard days, we show up for each other and those who depend on us. Together, we will uplift our communities by providing the highest quality care for all people.

URMC’s Primary Care team is seeking Outpatient Access Specialists as we continue to grow our community-based medical practices. These Medical Front Desk Associates interact with patients and perform essential tasks in the office like patient welcome and registration, scheduling appointments, and entering patient data.

Our work is focused on:

Customer Service: When patients have questions, Access Specialists are the front-line problem solvers and determine the appropriate solution or direction for the patient.

Communication: Access Specialists coordinate appointments to other clinic sites, follows-up on missed appointments and cancellations; schedules interpreters and transportation to support patient needs.

Teamwork: Providing a warm patient hand-off to providers and other clinic staff; supporting front office colleagues with their tasks.

Accuracy: Ensuring all patient forms, demographic and financial information is accurate and up-to-date; reconciling patient registration information, visit and billing errors; also maintaining accurate provider schedules.

The ideal candidate for an Outpatient Access Specialist brings at least one year of customer service or administrative/office experience. A customer service orientation and the ability to collaborate and communicate effectively is essential.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

In support of our values and those of our society, the University is committed to non-discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Full-time

Pay: $17.40 - $19.40 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Internal Medicine
• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Rochester, NY: Relocate before starting work (Required)

Work Location: In person