Job description

Dining Services Manager

Appointment: regular, full-time, (1.0) FTE.

Position Summary:

Oversees the set-up, service, staffing and cleanup for all meal services for up to 7,000 transactions daily in a residential college environment. Complies with Dining & Event Services (DES) standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Essential Job Functions and Responsibilities:

Manages daily Diner operations with an emphasis on customer service.

• Scheduling of staff to ensure continuous coverage throughout service times
• Daily supervision of all servery positions
• General oversight of staff members
• Follows and adheres to departmental and University protocols, standards, rules and Policies
• Ensures proper signage for product identification and dietary concerns
• Drives servery Hazard Analysis for Critical Control Points (HAACP) compliance and general cleanliness

Customer issues/suggestions

• Helps resolve immediate customer issues: escalate to ADDS if unable to resolve within approx. 5 minutes
• Collaborates on solutions for customer suggestions/requests

Leads and develops regular and student staff members, creating a dynamic staffing environment.

• Interviews and hires student staff
• Ensures proper orientations and training of all staff members, including temporary staff
• Promotes and tracks cross-training
• Provides continuous customer service training
• Assists the management team in evaluating and developing staff performance
• Works with supervisor to coach staff on performance issues, taking corrective action as needed
• Participates in progressive counseling as appropriate
• Communicates departmental initiatives and announcements, University events, and other pertinent information to staff members
• Communicates any issues promptly to supervisor. Participates in resolution as appropriate
• Actively participates in venue improvement planning, including new product/menu concepts, marketing and signage, and pricing
• Works in a collaborative manner with culinary, conference, catering and purchasing teams, as well as other University groups
• Coordinates with catering and other teams on special events
• Occasionally works in diner stations as needed
• Motivates staff, cultivates team building and problem solves
• Maintains comfortable and pleasant environment for guests
• Performs duties in a safe manner and reports all accidents to the immediate supervisor
• Performs other duties as assigned by supervisor
• Complies with Dining & Event Services (DES) standards and philosophy
• Adheres to policies as outlined in the DES Handbook

Supervisory Responsibilities

• Perform and oversee personnel functions including hiring, performance evaluations, discipline and scheduling
• Assures The Diner staff is doing their jobs adequately
• Manages hours and schedules for all Diner staff members
• Provide timely performance reviews for staff members
• Enforces policies as outline in the DES Staff Handbook

Qualifications:

• Demonstrates time management skills supporting a complex work load; ability to prioritize and manage multiple projects
• Well versed in Microsoft Software Suite
• Ability to pass pre-employment background inquiry and testing, including a physical, drug screening, and strength test
• Must possess a valid Food Worker Card
• Regular and reliable attendance
• Must possess a Manager’s ServSafe certificate
• Ability to respectfully work, communicate and provide leadership within a diverse campus community

Education/Experience

• A college or university degree with four or more years of related experience; or an equivalent combination of education, training and experience.

Language Skills

• Must be able to speak clearly, listen attentively, read, write, and understand English
• Ability to communicate with all levels of staff members in various settings, including one-on-one and small groups
• Tact in working with professional peers from other departments and all subordinates

Mathematical Skills

Reasonable skill in computing, reporting and working with numbers as it applies to pricing and cashiering; calculating work schedules and time-cards; estimating production needs

Reasoning Ability

• Proven strategic planning skills and a customer focused business approach
• Ability to think quickly and accurately, showing initiative and sound judgment
• Ability to communicate operational challenges, with recommended solutions where possible

Physical Demands

• Regularly required to stand, walk, and reach with hands and arms
• Frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
• Regularly required to lift and/or move up to 30 pounds

Compensation and Benefits: The pay range for this position is $23.00 to $25.86 per hour. Final decisions about starting salaries made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit: https://pugetsound.edu/human-resources/benefits

This position is non-exempt from the provisions of the Fair Labor Standards Act.

Application Deadline: Review of applications will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents:

• Resume
• Letter of Interest

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks. All new hires will be required to submit proof of current COVID-19 vaccination (including booster) or receive an approved medical or religious exemption from the university.

Diversity Statement:

• We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.
• We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.
• We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: https://pugetsound.edu/about-puget-sound-0/mission-core-values/institutional-equity-diversity

The University of Puget Sound is an equal opportunity employer.

Job Type: Full-time

Pay: $23.00 - $25.86 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Referral program
• Vision insurance

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift

Weekly day range:

• Wednesday: 6a-2:30p, Thurs-Sun: 1-9:30p

Education:

• High school or equivalent (Required)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $25.86 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Tacoma, WA 98406: Relocate before starting work (Required)

Work Location: In person