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University of PIttsburgh Medical Center is Hiring a Patient Services Representative (UPMC Passavant - McCandless) Near Pittsburgh, PA
Job Summary:
Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is looking to hire a flexible full-time Patient Services Representative to support UPMC Passavant McCandless. A flexible full-time position works 28 hours per week, with the possibility of working up to 40 hours per week depending on need. This role would work various shifts Monday through Friday between the hours of 5:00am and 6:00pm, as well as 1 to 2 weekends per month typically between 6:30am and 3:00pm.
A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.
If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!
Responsibilities:
* Help patients navigate the healthcare system by providing clear and understandable instructions.
* Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
* Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
* Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
* Schedule or connect patient to resources to schedule for ancillary services at checkout.
* Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
* Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
* Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
* Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
* Promote MyUPMC patient portal and assist patients in registration when applicable.
* Collect copayments and any other applicable patient payments at the point of service.
* Provide a warm greeting for all patients.
* Register patients in Biometrics (fingerprint recognition) program and explain benefits.
* Confirm and/or update patient registration information at checkout.
* Appropriately distribute / triage phone calls to other areas and / or clinical providers
* Schedule follow-up appointments within the practice at checkout
Qualifications:
Qualifications:
* Completion of high school graduate or equivalent is required.
* Experience with personal computer-based applications and other various office equipment, and proficient typing skills are preferred.
* Two years of experience in a medical / billing / fiscal or customer service function is preferred.
* Knowledge of medical terminology is preferred.
* Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Summary
Full Time
$35k-44k (estimate)
05/02/2024
05/19/2024
anes.upmc.edu
Wexford, PA
100 - 200
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The following is the career advancement route for Patient Services Representative (UPMC Passavant - McCandless) positions, which can be used as a reference in future career path planning. As a Patient Services Representative (UPMC Passavant - McCandless), it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative (UPMC Passavant - McCandless). You can explore the career advancement for a Patient Services Representative (UPMC Passavant - McCandless) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
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Some patient services representative roles require additional training.
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Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
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Must exercise empathy and respect to provide excellent customer service for patients.
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Step 3: View the best colleges and universities for Patient Services Representative.
