The University of North Dakota is currently not hiring remote employees in the following states: AR, CA, CO, HI, MD, ME, OR, PA, WA, and any country outside of the United States.
Customer Service Specialist
494402
Grand Forks, North Dakota, United States
OEL Support
Office/Clerical Support
Full-time Staff
Closing on: Mar 17 2024
Salary/Position Classification
43,000.00 - 45,000.00 Annual, Non-Exempt (Eligible for overtime)
40 hours per week
100% Remote Work Availability: No
Hybrid Work Availability: No
Purpose of Position
This position is responsible for providing support and customer service to the Office of Extended Learning Coordinators and Directors. The Customer Service Specialist will also provide office support, scheduling, minute-taking, supply ordering, inventory, and correspondence. In addition, this position will also work closely with instructors, students and third-party vendors for all OEL programs to ensure their needs are met.
Duties & Responsibilities
Provide customer service and program support to the OEL coordinators and directors, OEL students, OEL instructors, and third-party vendor representatives
Answer phone calls, answer inquiries and direct calls as needed
Provide support to each of these specific program areas through general and specific tasks:
Nutrition and Foodservice Professional Training Program (Dietary Managers/DM):
Maintain, order, organize and disseminate the correspondence curriculum.
Assist with the Blackboard LMS course management.
Assist students and instructors with Blackboard questions.
Disseminate payroll information to course instructors.
Disseminate attendance rosters to our instructors.
Organize and disseminate certificates of completion for all our Nutrition and Foodservice students, which may include verifying grade, providing a transcript, completion letter and certificate of completion.
Maintain students’ records by entering documents into Perceptive Content.
Record correspondence by mail lessons into Enrole.
Maintain student information in Enrole: adding preceptors, notifying students when course materials have been mailed and when certificates have been sent.
Professional Development for Educators (PDE):
Manage portions of the credit approval process.
Disseminate rosters and credit registrations.
Maintain online course listings.
Monitor contract end dates.
Manage the PDE Credit Application.
Organize and disseminate learning events that are multi-campus, by sharing roster information with the liaison school.
Organize and disseminate information on cumulative credits two weeks prior to the end of the learning event, so the instructor is aware of the closing date and informed about who has signed up for credit.
Conferences, Camps and Events:
Provide support and customer service for all conferences, camps and events that fall under the purview of the Office of Extended Learning.
Assist with setting up conferences, camps and events into event software.
Assist on site if required by Coordinators.
Personal and Professional Development (PPD):
Provide customer service to students, instructors and vendors as needed.
Assist with duties related PPD courses, including third party vendor courses and UND- hosted, UND-instructed courses.
Manage administrative duties for the OEL team.
Schedule monthly meetings with the Associate Director and each direct report
Schedule monthly OEL Team Meetings and distribute agenda.
Schedule monthly OEL Budget Meetings.
Prepare and distribute agendas, as needed.
Take minutes during meetings, as needed.
Assists with mailing tasks.
Order supplies and manage office supply inventory for OEL/TTaDA
Compile and set up document to track contracts for PDE, DM, Real Estate and PPD, and enter a reminder in the Coordinator’s calendars when contracts for due for yearly approval and/or contract review.
Provide administrative oversight for the SODEC Meetings for Executive Director
Participate as an active team member within the Office of Extended Learning and the University as a whole.
Attend professional development activities as appropriate and in balance with work responsibilities.
Demonstrate to others the professional conduct expected of all Extended Learning team members.
Work with other OEL team members to create timelines, procedures, and processes that can improve efficiencies and overall OEL team cohesiveness.
Maintain a high level of productivity.
Other duties as assigned by Director, Associate Directors, and Coordinators.
Required Competencies
Demonstrated excellence in customer service.
Self-starter, motivated and able to work in a fast-paced environment that is heavily focused on student success.
Demonstrated ability in problem-solving, sound decision-making, and critical thinking skills.
Demonstrated ability to work independently and prioritize tasks.
Demonstrated ability to work as a team player.
Excellent interpersonal skills.
Demonstrated organizational and detail-oriented skills.
Excellent written and oral communication skills.
Excellent typing and spelling skills, including the use of professional grammar.
Minimum Requirements
Associate degree and two years directly related experience in administrative, clerical, or
related field; OR High School diploma with 5 years of administrative/clerical experience.
Computer experience with email, word processing, internet, Microsoft Office Suite and database software.
Experience working with the public in a customer service role.
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Experience with Blackboard or other course management system.
Experience with PeopleSoft.
Experience in higher education.
Please note, all employment postings close at 11:55pm CST.
Position Benefits
Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.
Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
UND also offers an employee tuition waiver and a variety of professional development opportunities.
Find out more about UND's great benefits and perks here!
Find out why Grand Forks is Cooler.
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.
Need help?
Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701.777.4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference
Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.
Confidentiality of Application Materials
Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement
The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.