2 Information Services Specialist Jobs in Durham, NH
University of New Hampshire is Hiring an Information Services Specialist Near Durham, NH
With general direction from the Information Services, Facilities, and Communication and Outreach Program Leads and in collaboration with program colleagues, serve as a source of information for patron inquires in person and remote and directs patron to the appropriate library resources and services during evening hours.
In accordance with established policies and procedures, the incumbent is responsible for a variety of duties that require a broad functional knowledge of library systems, standards, and policies of library information services and spaces to assist in providing resources and maintaining an environment conducive to study and research. Circulate materials and equipment, register borrowers, reconcile patrons accounts, and provide work direction to student employees. Review processes and update documentation for processes within assigned areas of responsibility. Prepare the library for evening closing. Produce social media and other promotional content.
- Associate degree, plus three years of work experience, or any combination of higher education and related work experience equal to five years;
- Ability and willingness to foster a healthy work environment;
- A commitment to valuing diversity and a willingness to contribute to an inclusive working and learning environment;
- Basic computer skills and an ability to learn new computer software programs and platforms;
- Comfortable working in a team-based environment and a proven ability and willingness to work independently and collaboratively;
- Ability to exercise independent judgment and take initiative to improve workflow, processes and organizational efficiencies;
- Demonstrated attention to detail and experience maintaining accurate records, managing tasks (sometimes multiple), and planning and organizing work to meet evolving priorities;
- Excellent communication and interpersonal skills including ability to establish and maintain effective working relationships with a diverse clientele of faculty, staff, students, and colleagues both internal and external to the University.
- Ability to flex schedule based on academic calendar required.
Equivalent combination of education and/or experience that provides applicant with the necessary knowledge and skills to be successful in the role.
- Two or more years of customer service experience;
- Experience using a Library Services Platform (LSP);
- Basic understanding of or experience with social media marketing;
- Understanding of job specific processes, protocols and policies particularly as applied to academic research libraries;
- Willing and able to troubleshoot and resolve issues (e.g., service, technology) independently or with appropriate guidance;
- Willing and able to provide information services that reflect cultural heritage and cultural backgrounds.
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Job Summary
Full Time
$64k-87k (estimate)
05/06/2024
07/04/2024
gust.sr.unh.edu
Durham, NH
<25
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