PATIENT SERVICE REPRESENTATIVE - FULTON FAMILY HEALTH ASSOCIATES-24001972

Administrative / Clerical / Professional

Primary Location

Fulton

Schedule

Full-time

Shift

Day Job

Unposting Date

Ongoing

Description

Location : Fulton, Missouri

Shift : Monday - Friday, 7 : 30am - 4 : 30pm

Department : Fulton Family Health Associates

Salary Range : $14.00 - $21.18 / hour- Final Salary based on experience

For a limited time, sign-on bonuses will be available to eligible candidates for this position on a first-come, first-serve basis.

Bonuses will be paid after successful candidates complete all pre-employment verifications and start in their new roles.

ABOUT THE JOB

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives.

Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits .

JOB DUTIES

Collaborate with patients, families and / or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and / or direct calls to appropriate area, and place calls as requested by supervisor.

Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections;

prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.

Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control;

conduct bedside patient interview; effectively utilize computer applications such as IDX / GE, PCS, Cerner, etc.

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment / controls.

May complete unit / department specific duties and expectations as outlined in department documents.

Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications :

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license / certification requirements as determined by the hiring department.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation.

The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees.

The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year.

Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

Last updated : 2024-05-09