General Statement of Responsibilities:

The Associate Director of Operations drives the achievement of Boynton's Health's mission and strategic goals. Provides functional oversight and supervision for the Dental and Mental Health clinics operations, administration and management. This position requires expertise in current and future clinical services modalities including clinical care operations, scheduling, patient intake, EMR, staff supervision, work plan management, billing, claims, account receivable, inventory, finance, reporting and compliance. The Associate Director of Operations is responsible for project management and implementing improvements. Uses best practices and methods to measure key performance indicators. Utilize and coordinate between departments to maximize efficacy and efficiency within the matrix environment. Will work closely with medical leadership and staff to achieve access, support growth and deliver on Boynton's strategic goals. Integral skills include project management, analysis, planning, prioritizing and implementing successful operational processes, space and supplies allocation to enhance clinical services.

The Associate Director of Operations provides supervision and support for the Dental Assistant Manager, Administration, the Dental Assistant Manager, Clinical and the Assistant Manager Mental Health departments. In coordination with the Director of Operations and Associate Director of Operations will develop, implement and evaluate strategic business plans for these clinical services. Will implement, and monitor standards of performance in quality assurance (QA) and continuous quality improvement (CQI).

Detailed Job Responsibilities:

Optimize clinical service modalities: (20%)

• Analyze patient modality needs through surveys and comparison to community standards Evaluate possible improvement initiatives and strategies.
• Coordinate and project-manage appropriate review for proposed process change.
• Guide implementation of recommended and approved process changes.
• Develop methods to measure and document satisfactory performance of new and current processes. Analyze and recommend major equipment and furnishing purchases.
• Analyze and recommend space utilization.
• Evaluate, plan, and implement clinical service operations provided to external entities under contract.

Guide the organization toward optimized access to its patients: (25%)

• Coordinate provider input into strategies to meet identified access needs.Evaluate possible improvement initiatives and strategies. Recommend appropriate provider access on a semester basis.Develop tools to measure and document patient satisfaction with access and related clinical processes.
• Provide project management expertise to drive progress in clinical operations for Boynton Health in Dental, Mental Health, IT, Informatics, EMR applications and clinical services as needed directed by the Director of Operations.

Direct activities and work performed in assigned areas: (15%)

• Initiate, implement, and maintain departmental policies and procedures, continuous quality improvement and quality assurance programs.
• Direct and audit supply and equipment purchases, and repair and maintenance of equipment and physical facilities.
• Direct and approve schedules, vacation requests, and CME utilization of reporting departments including clinic providers.

Oversee the overall operational aspects of assigned areas: (10%)

• Review and forward to DOO data analysis for Dental Clinic and Mental Health as needed.
• Review and forward to DOO budgets and negotiated contracts for services and supplies for assigned areas.
• Develop goals for supervisors and managers in assigned areas as part of the Strategic Planning Process.
• Review cost containment initiatives, productivity monitoring and workload recording with clinic leadership

Supervise the Managers and Supervisors in each departmental area: (15%)

• Review and approve manager and supervisor development of procedures specific to their departments.
• Review and approve manager and supervisor safety programs and in-service training.
• Assess manager and supervisor's performance using performance standards as guidelines.
• Ensure that managers and supervisors prepare assigned areas for inspection by accrediting agencies and that they correct noted deficiencies.
• Conduct performance reviews for direct reports.

Develop and maintain inter and intradepartmental communication: (10%)

• Conduct Operational meetings with Managers and Supervisors.
• Serve on appropriate committees as assigned.
• Review and approve manager and supervisors communication of operational changes related to their areas.
• Facilitate the relationship of assigned areas with the public, nursing personnel, the providers, Medical Director, and all other departments.

Additional Responsibilities: (5%)

• Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
• Other duties as assigned.

Required Qualifications:

• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
• Project Management Experience
• BA/BS degree in Business or Health Care field with at least eight years of clinical management experience.

Preferred Qualifications:

• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Smartsheet, Dentrix, PnC, Clinical informatics experience
• Master degree in Business or Health Care field.

About Boynton Health, Administration

Boynton.umn.edu

Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.

Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.