University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Join us on a mission to advance medicine.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! At the direction of service line and clinical leaders, the Clinic Services Supervisor II is responsible for supervising administrative support service operations including the supervision of registration and cardiology scheduling staff, ensuring administrative processes are in place to support the clinical practice and program, leading change with the administrative processes and staff, and carrying out action plans to achieve performance objectives for administrative tasks.

M Health Fairview Heart Clinic is looking for individual with strong leadership skills to lead the Registration and Scheduling Team. Position will work at both the Edina and Burnsville Clinic locations. Individual needs to have a strong Registration background with previous Epic experience preferred.

Clinic Services Supervisor II Overview

Responsibilities include but are not limited to:

* Supervises support staff members, assesses the administrative needs of patients, and delegates tasks appropriately

* Provides guidance and training to assigned staff responsible for scheduling and frontline activities

* Establishes and fosters a culture of engagement within the organization's values and between team, clinical leaders and providers/physicians

* Establishes and manages clear goals and performance expectations

* Implements programs for employee development and continuing education of administrative team

* Drives continuous improvement for employee satisfaction and engagement

* Collaborate with leadership to problem-solve business issues.

* Coordinates operational scheduling, policy, and performance processes and documentation

* Creates an environment that prioritizes the administrative needs of our internal and external customers

* Anticipates the administrative team needs and ensures that innovations are appropriate to improve efficiency, capacity and customer demand

* Assures all collaborators including clinical program leadership and service line leadership are advised and prepared for planned changes in services, programs, processes and systems

Minimum Qualifications:

* Associate's degree in Business Administration or combination of education and directly applicable experience

* 3 to 5 years of formal or informal leadership experience

* 5 to 7 years of healthcare leadership. Experience leading business operations in a healthcare setting

* Strong relationship building skills

* Process improvement experience

* Budget and financial management

Location: 6401-6405 France Ave S, Minneapolis, MN 55435

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.