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GENERAL SUMMARY OF POSITION:
Under the general direction of the Associate Director, the Client Service Manager-I serves as the department’s primary management contact person for both clients (applicants) and Agencies concerning the Disability Determination Process.
The Client Service Manager-I acts as a liaison and facilitator between the above interested parties and Disability Evaluation Service (DES) Staff with regard to research and resolution of inquiries, problems and complaints and then enacting timely and satisfactory response and resolution. Additionally, the Client Service Manager-I serves in a key outreach and education role to Federal and State Agencies, Hospitals, Clinical and Private Practices regarding the DES role, function and mission.
MAJOR RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
Work environment: Hybrid
Other
$113k-147k (estimate)
01/10/2024
05/24/2025
umassmed.edu
AMHERST, MA
3,000 - 7,500
1962
LAWRENCE FELDMAN
$50M - $200M
Massachusetts first and only public academic health sciences center is made up of three graduate schools and two business units, Commonwealth Medicine and MassBiologics. Perennially ranked among the top medical schools for primary care education by U.S. News & World Report, UMass Medical School is also an international leader in biomedical research, with $399 million in NIH funding in FY 2020. UMass Medical School educates physicians, scientists and advanced practice nurses to heal, discover, teach and care with compassion. Our researchers are making discoveries daily in the fight against dise...ases such as ALS, Tay-Sachs, COVID-19, cancer and diabetes. UMass Medical School strives to advance the health and well-being of the people of the commonwealth and the world through pioneering education, research and health care delivery with clinical partner UMass Memorial Health. Commonwealth Medicine provides a wide range of care management and consulting services to government agencies, nonprofits and health care organizations, improving health care for people in need while also maximizing revenue for clients and performing cutting edge research that impacts health policy. MassBiologics, the only nonprofit, FDA-licensed manufacturer of vaccines and biologics in the United States, improves public health through applied research, development and production of biologic products, including vaccines, plasma derivatives and monoclonal antibodies.
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The job skills required for Client Service Manager-I include Customer Service, Client Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager-I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager-I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Manager-I positions, which can be used as a reference in future career path planning. As a Client Service Manager-I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager-I. You can explore the career advancement for a Client Service Manager-I below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.