1. The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.
2. The ITSM Developer will work with a team of Healthcare professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization. The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle in a high velocity organization.

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team. 

• Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization’s business/mission goals and objectives.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
• Coordinate application and platform upgrades, including robust and complete test models
• Troubleshoot and resolve problems; Orchestrate and automate tasks

Education and Experience

• HS Diploma
• 3 years of experience as a ServiceNow Administrator/Developer in an enterprise environment
• 5 years of experience in IT Service Management Process, Design and Administration (may include the 3 years of experience as a ServiceNow Administrator/Developer
• 3 years of RESTful or SOAP web services

All your information will be kept confidential according to EEO guidelines.