General Summary of Position Provides administrative and clerical support on a patient-centered care unit or department. Facilitates communication and contributes to patient care. Greets the physician and other health care personnel on arrival to the unit and assists in expediting the processes of patient care. Acts as a receptionist for visitors and others health care personnel and serves as a central contact for telephone calls and distribution point for paperwork, laboratory and test results.
Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Accurately transcribes orders and notifies appropriate nurse in a timely manner.

Acknowledges physicians and other healthcare providers' arrival on the unit and assists them as requested. Notifies the RN/LPN of the patient's arrival, the MD arrival and/or other healthcare personnel on the unit.

Answers and makes telephone calls, responds to intercom, e-mail, identifies emergency messages, directs information to the appropriate personnel, and as directed by RN/SW/MD makes appointments at outside agencies

Communicates patient information to the registered nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and other departments to the Registered Nurse.

Compiles and maintains unit statistics regarding admissions, discharges and transfers per unit policy.

Expedites the patient admission, transfer and discharge process performing bed control functions following hospital policy, procedures and guidelines.

Greets and orients patients, family, and significant others to the patient care unit and the patient room as appropriate, following the admission procedure. Assures readily available hospital/unit based admission packets/booklet. Maintains patient privacy and confidentiality.

Maintains accurate up-to-date inventory of patient forms on the unit and assures forms are readily available for all healthcare providers. Communicates needs and as appropriate orders unit based supplies.

Participates in multi-disciplinary quality and service improvement teams, unit based/hospital committees and represents the department and hospital in community outreach efforts.

Performs clerical duties to maintain the patient's medical record according to medical record policy. Assembles and copies charts and forms, assuring that charts contain necessary forms. Performs data entry, chart preparation, chart thinning, filing, flagging orders, and photocopying according to policy. Prepares the medical record for patient admission, transfer and discharge. Assures unit-based order sets, clinical pathways and care guidelines are part of the chart order as appropriate. Demonstrates proficiency with faxing, scanning, use of PC, printer, nurse-call system and telephones. Assists in care and maintenance of departmental equipment.

Maintains inventory of necessary supplies as directed. Reports unit equipment that is malfunctioning or defective to appropriate personnel.

Responds to questions from MD's, other healthcare providers, patient, families, and significant others in a prompt, courteous, positive and knowledgeable manner and refers to appropriate personnel.

Validates diet with nurse and the catering associate. As directed, attends to comfort needs of patient such as filling pitchers, and obtaining extra pillows or blankets. Assists with transport of specimens, equipment and supplies, as appropriate. May assists with tray set ups, collection and recording of intake/ output.

Maintains patient privacy and confidentiality as directed by HIPPA regulations.

May assist with environmental services support such as trash removal and keeping area tidy.

Minimum Qualifications
Education

• High School Diploma or GEDrequiredor
• knowledge of medical terminology.required

Experience

• Less than 1 year 6 months unit secretary, registration or medical records preferredor
• Related clerical experience in a health care setting preferred

Licenses and Certifications

• Completion of an approved Unit Secretary curriculum or equivalent experience as registration or medical records assistant in a health care settingpreferred

Knowledge, Skills, and Abilities

• Basic computer skills.
• Verbal and written communication skills.
• Ability to operate standard office equipment.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.