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Job Description
SUMMARY :
Under moderate supervision, provides courteous telephone and accurate information service to patients, physicians, staff, general public and Physicians Answering Service.
Qualifications
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position.
The specific job duties may be changed by the department manager with or without prior notice based on the needs of the organization.
EDUCATION AND EXPERIENCE :
To qualify for the position, the candidate must have a high school diploma or equivalent required. Six months experience as a telephone operator preferred.
Previous experience in a medical environment preferred.
CONDITIONS :
The new hire or transfer employee will remain within this job category for a probationary period of six months. With a satisfactory criteria based performance evaluation, the employee will advance to a regular status employee.
If the evaluation is not satisfactory, the employee will be terminated.
SKILLS & ABILITIES :
LANGUAGE SKILLS :
Must have clear, concise diction and an acceptable level of proper English grammar. Ability to communicate effectively with physicians, patients, and all internal / external customers required.
REASONING ABILITY :
The ability to make appropriate decisions during emergency situations required.
CERTIFICATES, LICENSES AND REGISTRATIONS :
N / A.
PHYSICAL DEMANDS :
Requires sitting approximately 85% of the time; requires walking and standing 25% of the time. Requires lifting and carrying supplies weighing up to 10 lbs.
approximately 25% of the time. Requires occasional bending and reaching. Requires hearing and visual acuity. Potential for minimal exposure to blood and / or body substances and hazardous materials.
Must be able to work in a high stress environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-04-29
Full Time
Ancillary Healthcare
$46k-58k (estimate)
05/01/2024
05/14/2024
umms.org
PARKTON, MD
7,500 - 15,000
1984
Private
$3B - $5B
Ancillary Healthcare
UMMS is a university-based regional health care center that provides acute care and specialty rehabilitation services.
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