General Summary

Under moderate supervision by the Clinical Coordinator and Operations Manager of the University of Maryland Center for Diabetes and Endocrinology at Baltimore Washington Medical Center (UMCDE), the front desk coordinator performs a variety of administrative and front office duties to support the daily operations of the UMCDE.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the Clinical Coordinator and Operations Manager.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

• High School diploma or equivalent required.
• One year administrative or front office experience in a clinical practice environment is required.
• Previous experience using an EMR and basic knowledge of medical terminology is preferred. Familiarity with ICD-10 and CPT coding preferred.
• Excellent communication skills required, with ability to deal with physicians, patients and peers in a professional and courteous manner.

Working Conditions

• Works in a clean, well-lighted office environment.
• Fast paced; may be exposed to frequent interruptions and multiple demands.
• May be expected to work beyond normal tour of duty.
• Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard (Universal) precautions and safe handling practices.
• This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.

Physical Requirements

Requires sitting approximately 70% of the time; frequent standing and walking. Moderate bending, lifting, reaching for and carrying supplies weighing up to 15 lbs. Requires manual dexterity for operating keyboard and office equipment. Requires visual acuity to view computer monitor, and read documents. Talking and hearing necessary for communication with patients, family members, staff and visitors.

All your information will be kept confidential according to EEO guidelines.