Emergency Department Technician
Full-time / Day-Shift (7:30am-8:00pm)
UM Capital Region Health- Laurel, MD

Principal Duties:

1. Prioritizes and completes responsibilities delegated by nurses and physicians. Maintains a calm and professional demeanor work while working in fast pace, highly demanding environment.

2. Performs a variety of duties including EKGs, phlebotomy, wound care, splinting, crutch walking, foley catheter placement and patient activities of daily living. Assists providers in the delivery of care and assists patients who have physical and psychological limitations, transport patients and specimens.

3. Performs phlebotomy and specimen collection and point of service lab testing according to protocol and quality control standards. Communicates results to the appropriate staff and documents in the medical record.

4. Maintains supply inventory needed to maintain daily operations. Ensures used equipment is cleaned by appropriate process and is ready for the next patient

5. Observes patient condition and behaviors indicating needs or problems and communicates same to the licensed clinical staff; answers call lights promptly for all patients in area.

6. Assist with the stabilization of trauma patients to include performing CPR when indicated, assist with transport to the Cat Scan and other diagnostic testing sites as well as the Operating Room.

7. Assist nursing staff with retrieval of trauma patients from the helipad while observing helipad safety and policies for transport of patients that arrive by helipad.

8. Performs patient transfers to chair, bed or stretcher as requested observing basic safety practices and principles of body mechanics.

9. Assist with stabilization of behavioral health patients that have suicidal ideations by providing one to one sitter coverage.

10. Transports patients by wheelchair, stretcher, or bed as requested to other departments, units or for discharge.

11. Observes appropriate safety practices for patients including arm bands, side rails, restraints, call light position and toileting.

12. Assists security staff with the restraining of patients as necessary.

13. Maintains unit records to include admission, transfer, discharge logs, and restraint logs.

14. Assists with the clerical responsibilities, including placing orders in the computer, and retrieving information as requested.

15. Places and receives telephone calls related to patient care needs, assembles/stamps charts, prepares discharge charts, prepares requisitions, transcribes physician's orders and retrieves and enters information into the computer.

16. Stocks unit and bedside with necessary supplies and emergency equipment.

17. Orders necessary supplies from storeroom at staff request.

18. Checks expiration dates on sterile equipment and replaces as needed.

19. Procures supplies from other departments promptly as requested. Delivers specimens, requisitions, etc., to other departments promptly as requested.

20. Identifies and reports malfunctioning or broken equipment, supply problems and other safety hazards according to unit/hospital standards.

21. Keeps hallways cleared and uncluttered. Puts stretchers, wheelchairs, IV poles, etc. in designated locations.

22. Checks EKG machines, defibrillators and other safety equipment to ensure they are in proper operating condition and reports malfunctions to charge nurse.

23. Complies with infection control procedures.

24. Participates in Unit based quality assessment/improvement activities; staff meetings; and patient care conferences.

25. Performs related work as assigned.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.

5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.

2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Does not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always mindful of voice and language in public.

Self Management:

1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UMCAP safety, infection control and employee health standards.

5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.

7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serves as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

POSITION REQUIREMENTS:

Licensure/Certification/Registration

Required: Current Maryland certification in good standing as a Certified Nursing Assistant.

Preferred: Basic Life Support – Health Care Provider (BLS-HCP)

Advanced Cardiac Life Support (ACLS) Certification is preferred.

Education/Knowledge

Attained Level: Entry level High School or equivalent

Applicable Experience

Experience (years):

• Required: One year
• Preferred: 2 or more years

Experience (describe required & preferred): One year of experience as Monitor, EKG Technician, EMT-Paramedic. Critical Care Technician, or hospital/medical/military experience is required. Two years of experience in emergency trauma care is preferred.

Technical/Clinical Skills

Microsoft Office Suite Skill Level

• Word: Basic
• Excel: Not applicable
• PowerPoint: Not applicable
• Access: Not applicable

Basic knowledge and working experience with Medical Terminology

Communication Skills & Abilities

Preferred: Bilingual

Problem Solving/Analytical Skills & Abilities

Technical

Level of Supervision Required

Works Under Constant Supervision

Contacts Inside & Outside Facility/Corporation

Outside the Department but Within the Company

Working Conditions

• Lifting and/or carrying objects weighing more than 50 pounds
• Pushing and/or pulling non-motorized equipment (e.g., stretchers, supply carts, mops) weighing over 50 pounds
• Reaching and grasping objects
• Walking for extended periods of time
• Ability to communicate verbally
• Color Vision
• Ability to hear
• Exposure to hazardous materials requiring the use of protective dress

All your information will be kept confidential according to EEO guidelines.