POSITION SUMMARY

The Dietary Aide prepares (displays, gives portions and serves) a variety of food items for patients, team members and visitors. Position requires some activities in working food service storeroom (receipt, inventory, order, and issue). Incumbent must be sensitive providing timely cost effective customer service. Relates positively to fellow employees, physicians and vendors to provide food for inpatients at the bedside and individual customers in the cafeteria setting or for special event settings.

Principle Duties

• Inspects workstations for compliance with service standards.
•  Brews coffee and tea. Restock all items, as necessary.
•  Cleans and sanitize workstations and equipment following all Food and Nutrition regulatory rules and procedures.
• . Assist in the preparation of hot and/or cold foods, and properly stores food, utilizing knowledge of temperature requirements and spoilage.
•  Reconciles cash drawer at the end of the shift or as required. Ensures cash drawer is balanced, all sales are properly recorded, and comply with Cashier Agreement. 
• Assist with setting up entrees, soups, salads, and other food/drink products and utensils. 
• Interacts with customers in the serving, retail and dining areas8. Works assigned stations on patient tray line, adhering to safe food handling procedures and proper portions.
• Serves food to Hospital team members, patients, and visitors while adhering to proper customer service skills, safe handling procedures and proper portions. 
•  Replenishes food, beverages, and stocking of all supplies in work area, as necessary.
• Operate kitchen retail equipment to serve Hospital team members, patients and visitors including but not limited to pizza station, merry chef, soda machine, and panini press.
• Follow first-in, first-out method for rotating stock, adhering to all food safety standards.
• Serves and replenishes food from counters and steam tables, and breaks down stations at the end of the meal periods. 
•  Assist in training of new food service team members and ongoing customer service training.
• Other related duties as assigned. 

Customer Service: 

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open-ended questions, such as “How may I be of help to you?” Usingthe customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
• Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met. 

Commitment to Co-Workers:

•  Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences. 
• Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

At UM Capital Region Health, we’re about to changeUP everything with the opening of our new hospital in Spring 2021!

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

EDUCATION

•  Entry Level: Equivalent to a High School diploma or GED; basic employment skills
• Formal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.
• Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.
• Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline.
• Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification.

MICROSOFT WORD

• Not Applicable
• Basic: Perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. Able to use basic formatting, editing, printing functions, and understands the document page set-up.
• Intermediate: Use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also performs basic work in existing Macros. Able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• Advanced: Produces very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements. Able to use and create a wide range of graphic effects and has full mastery of Macro commands.

MICROSOFT EXCEL

• Not Applicable
•  Basic: Performs tasks and work with data in worksheets. Able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• Intermediate: Work with multiple worksheets, filter data, use integrate functions, and manipulate databases. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• Advanced: Use advanced techniques for analyzing and manipulating data in Excel. Use customized functions (Names, VLOOKUP, IF, IS) and work with Pivot Tables. Able to automate some operations, manage Macro commands, and create MS Excel applications. 

MICROSOFT ACCESS

• Not Applicable
• Basic: Design, create, and modify databases, tables, queries, forms, and reports. Understands the different database concepts andstructures and is familiar with data validation and indexing techniques. 
• ntermediate: Use complex query techniques, create efficient forms and reports, and create Macros to automate these forms.
• Advanced: Develop an application and tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code.

COMMUNICATION

• Simple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Work occasionally requires contact with patients and/or visitors which involves courtesy.
• Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.
• Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsd. Conflicting Issues; Mediate; Strong Writing Skills: Work requires communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions or well-developed writing skills.
• Persuade and Negotiate on Important Matters: Work requires communication skills in order to persuade and negotiate with others on important matters, such as negotiate contracts, appeal reimbursement decisions and writing grants.
• Manage Staff and Persuade/Negotiate with Peers: Work requires the communication skills necessary to effectively manage the employees within assigned department and to persuade and negotiate with peer-level managers on issues and programs that impact the department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
• Advanced Skills & Ability to Represent Hospital /Company: Work requires advanced interpersonal/communication skills in order to present the hospital/corporation in legal proceedings, negotiate in extremely important and sensitive situations, persuade members of senior management on issues and programs that impact the assigned department, represent the hospital/corporation to external parties, or perform other duties requiring a comparable level of communication sills.

PROBLEM SOLVING

• Entry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters. 
• Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine. 
• Technical: Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical level training. 
• Professional/Supervisory: Problems resolved mostly through defined processes and procedures, application of in-depth knowledge usually acquired through professional level training.
• Management: Problems solved through independent interpretation of department and company guidelines, processes and procedures and application of in-depth, experience-based knowledge.
• Advanced – Professional/Management: Complex problems involving various analyses, summarizing of information and data in order to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional lines. 
• Senior Management: Highly complex problems requiring the application of scientific or technical principles, theories and concepts and in-depth, experience-based, cross-functional knowledge.
• Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational problems which require innovative solutions based on extensive, cross-functional knowledge

.