Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.

When we say “our community” we mean it.
UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.
Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties preferred.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.

All your information will be kept confidential according to EEO guidelines.