Required License / Registration / Certification

• None Physical Requirements This position requires regularly sitting at a computer workstation for extended periods and consistently standing or walking with objects weighing up to 25 pounds;
• lifting, pushing, and pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions. Shift Monday through Friday (8 : 00 am 4 : 30 pm);

This position reports to the hospital campus and is not eligible for remote work off campus. Job Summary Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for the resolution of uninsured inpatient and outpatient accounts by screening the patient for financial assistance, disability, and Medicaid.

The representative is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the hospital and department to accomplish the assigned job duties.

This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions, collecting sufficient cash necessary to support healthcare operations, and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

• This position reports to the hospital campus and is not eligible for remote work off campus. Skills / Knowledge / Abilities The ideal candidate will be customer service oriented;
• possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail;
• be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal);

have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No Preferred Education / Experience Associate degree; third-party insurance claims follow-up / collections experience;

and medical, office, and / or clerical work preferred. Previous experience working with patient accounts / HIPAA is highly preferred.

Deadline to Apply 05 / 23 / 2024 University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and / or drug screen.

Last updated : 2024-05-17