This position is responsible for providing the utmost in Customer Care while assisting patients and referral sources with medical equipment needs.

• Coordinate and provide service for patients
• Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance programs
• Establishes and maintains effective channels of communication and a professional relationship with patients, physicians, co-workers, contractors, and outside facilities
• Documents any communication between referral sources, patients, and payers in the data system
• Processes other referral orders outside the hospital, such as affiliated clinics and facilities
• Utilizes EMR, reference guides, and other resources to process an order accurately
• Maintains knowledge of any compliance with payor and regulatory standards
• Performs and assist with patient education on products
• Assist with inventory control such as resupplying stock, offering ideas for new products to carry, and addressing any supply issues
• Responsible for opening and closing the store and associated activities
• Handles cash flow and other payment methods in the billing software

• High school graduate or equivalent

• Proficient in using technology and software applications
• Excellent telephone/communication skills, ability to handle multiple tasks simultaneously
• The employee will demonstrate the ability to communicate clearly in the English language both orally and in writing
• The employee will have excellent customer service skills and the willingness to work with customers to answer questions as needed
• The employee will possess a working knowledge of common office equipment
• The employee will demonstrate the organizational skills necessary to manage several projects simultaneously, and the ability to work cooperatively with coworkers and the community at large
• The employee can demonstrate the ability to type with minimal error

• Brightree software experience a plus
• Knowledge of Durable Medical Equipment desirable
• Experience in cash handling
• Experience working with insurance benefits and physician’s offices is highly desirable
• Experience in a retail environment