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Manages and directs all aspects of the operations of Durable Medical Equipment (DME) in University of Iowa Home Care including the retail store within the University of Iowa Hospitals and Clinics, the Sleep Solutions store located in Iowa River Landing, ancillary consignment closet area locations across UI Health Care locations and our external vendor DME contracts. Duties include managing and mentoring staff, developing policies and procedures; ensuring accreditation is achieved and maintained. Monitors adherence to state, federal and payer regulations. Develops budget to assure overall financial results. Participates in strategic projects to grow DME support across UI Health Care locations.

This position reports directly to the Executive Director of UI Home Care. This position has supervisory oversight of the DME service line staff.

• Human Resources Management:

• Hire, develop and manage the performance of staff in a departmental unit or functional division.
• Perform performance evaluations.
• Establish work schedule and assignments for staff according to workload requirements.
• Assure that all division members are respected and treated consistent with University policies.

• Financial and Data Management and Analysis:

• Prepare budget development; provide projections and recommendations.
• Manage financial and productivity data and monitor budget to meet goals.
• Resolve budget discrepancies.
• Create business plans for new ventures.

• Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction:

• Develop departmental policies and procedures that assure compliance with DME requirements and guidelines.
• Identify trends and determine QA priorities.
• Recommend QA and patient/customer satisfaction strategies.
• Develop and monitor plans to enhance patient satisfaction.
• Achieve and maintain accreditation for all locations.
• Maintain oversight over all payer enrollments. Oversight may include initial enrollment, credentialing and/or recredentialing.
• Maintain compliance with State, Federal, ACHC-Accreditation Commission for Health Care and external regulations.

• Patient Services Delivery:

• Identify needs, trends, and forecasts in order to provide needed durable medical equipment to meet inpatient and outpatient needs.

• Planning and Goal Management:

• Develop action plans for division that meet strategic goals.
• Provide progress reports to executive director.
• Identifies new business opportunities based on research and analysis. Specific responsibilities include concept development & analysis; preparing volume and financial projections; working with operations on program implementation.

• Communication/Collaboration:

• Collaborate on supply/product inventory
• Collaborates with various UI Health Care departments and other customers to assure patient DME home-going supply/product needs are met.
• Executes effective marketing planning and campaigns for new and existing products and services that create a differentiation in the market, yields profitable business results and builds loyalty. Able to formulate budgets and expenditure plans for marketing initiatives

• Education Programs:

• Provide education to staff, prescribers and other stakeholders on DME processes.

• Collaboration and Embracing Diversity:

• Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.
• Shares appropriate information/feedback openly, professionally and respectfully. Models open, respectful, accepting, and supportive behaviors with team members.
• Maintains productive work relationships while considering multiple perspectives and using effective conflict resolution practices. Uses sensitivity in communicating with individuals of diverse backgrounds.

• Positive Impact/Achieving Results:

• Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.
• Able to demonstrate ethical behavior in diverse situations while producing results.
• Adjusts to and develops self to prepare for new or changing assignments, processes, people, and priorities as organizational needs dictate.
• Sets clear expectations for self and team to achieve work objectives and overcome obstacles.
• Strives for excellence in performance by upholding established ethical standards and university values.
• Provides frequent updates on operations and financial performance to leadership.

• Service Excellence/Customer Focus:

• Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.
• Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
• Enhances service by seeking ways to add value to customer interactions/services.
• Demonstrates sincere concern and takes responsibility when a customer complains, even if the cause of the problem lies elsewhere.
• Listens to feedback without defensiveness and uses it to enhance communication effectiveness. Communicates in alternative ways to accommodate different listeners.

Bachelor’s degree in business or related field required, masters’ in business or related health care field preferred.

• 5 years of experience in Durable Medical Equipment required.
• 3 years of supervisory experience required.
• Excellent written and verbal communication skills are required.
• Knowledge of basic computer systems including word, excel, and specialized software programs specific to health care and/or DME.
• Regular and reliable attendance.

Administration and Management

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Economics and Accounting

• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.