Description

Title: Financial Aid Specialist
Position Number: 0079617T, 0079461T
Hiring Unit: Financial Aid Services
Location: Manoa
Date Posted: May 20, 2024
Closing Date: June 4, 2024
Band: A
Salary : salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Temporary
Duties and Responsibilities

1. Assist in the management of assigned Federal/State/Institutional Aid Program(s). Work closely with the primary resource person for the assigned Aid Program(s).

2. Assist in developing and writing office policies and procedures to effectively and equitably administer assigned Aid Program(s) ensuring compliance with applicable Federal/State/Institutional regulations. Assist with annual review and revisions.

3. Assist with the development of formal and informal training sessions for professional and student assistants on assigned duties and/or Aid Programs policies and regulations. Training sessions provided as needed.

4. Assist with semester and year-ending reconciliation of funds.

5. Provide assistance to the Director in responding to inquiries for the annual compliance audit, FISAP and AOR, as applied to assigned Aid Programs.

6. Assist in the development of office operations manual. Assist with annual review and revision.

7. Assist in the development of office awarding/packaging procedures to ensure that all aid programs are awarded in accordance with Federal/State/Institutional regulations. Review annually as needed.

8. Assist in evaluating student financial aid applications and awarding of Federal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances, etc.

9. Responsible for the review of student award offer as new information is received. Learning the disposition of: Petitions for Special Circumstances, non-University resources, Departmental Tuition Waivers and Third Party Payments, etc.

10. Responsible for the validation of student (and parent, if dependent) income and asset information to complete the Federal Verification Process, as required.

11. Assist with providing financial aid counseling/advising to prospective and current students in regards to applying for financial aid, available sources/types of financial aid, and assist in completion of required forms and applications.

12. Assist with addressing students' needs through professional judgment within the guidelines of Federal regulations.

13. Assist University departments with Federal/State/Institutional aid policies and regulations as to the awarding of financial aid and scholarships.

14. Respond to student inquiries in a professional, clear, and articulate manner through written or verbal communications.

15. Plan, schedule and conduct student loan entrance and exit counseling sessions.

16. Based on specific procedures and training, instruct professional and student assistants on assigned Aid Program(s)/duties about any changes in regulations that affect office procedures, the purpose of requirements, and office activities.

17. Coordinate with and advise University departments/officials on aid regulations and policies. Offices to include: Admissions,Records, Cashier, Housing, Food Services, Dean of Student Services, and other departments as necessary.

18. Assistin the development of consumer documents, such as brochures, flyers and financial aid publications both paper, electronic and other formats.

19. Participate in joint efforts with University departments for high school and community visitations within the state to provide financial aid information to prospective students and their parents.

20. Plan, schedule and conduct financial aid workshops when asked by community and high schools within the State, and University departments.

21. Pursue professional development activities (e.g., Federal Training, PacFAA Workshops) as required by changes in aid regulations and for personal development.

22. Award financial aid to students enrolled through Outreach College, in compliance with Federal/State/Institutional aid policies and regulations.

23. Service Outreach College, University Departments who utilize Outreach College, and the students who enroll in courses through the Outreach College.

24. Required to learn specific techniques needed to operate effectively and with empathy to all financial aid applicants.

25. Required to deal tactfully but firmly with others.

26. Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in arts, sciences, business, or related area and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2. Functional knowledge of principles, practices, and techniques in customer/student services and/or administrative servcies demonstrated by knowledge, understanding and ability to apply concepts and terminology.

3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with customer/student services and/or administrative services.

4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the customer/student services and/or administrative services.

5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

7. Demonstrated ability to operate a personal computer and apply word processing software.

8. Ability to answer inquiries in a professional, clear and articulate manner through oral communication and/or written correspondence.

9. Experience in providing quality customer services.

10. Demonstrated ability to establish, organize, and maintain records.

Desirable Qualifications

1. Knowledge of UHM and its policies and procedures.

2. Knowledge of student information system utilized by UHM.

3. Knowledge of federal financial aid regulations, policies and procedures.

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following:
Submit resume, cover letter indicating how you satisfy the minimum and desirable qualifications, names of 3 professional references, and official transcripts. Must submit an official undergraduate college transcript with verification of degree awarded. Unofficial web-based transcripts or other course and grade reports (e.g. STAR report for UHM) will not be accepted. Copies of official educational transcripts will be accepted but an original transcript must be submitted if selected prior to hiring. Confidential information must be redacted (i.e. social security number, date of birth, etc.). Note: If you have not applied for a position before using NeoGov, you will need to create an account.
Inquiries: Jodie Kuba; jodiek@hawaii.edu
EEO/AA, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.