About the role

THIS ROLE IS AVAILABLE FOR CURRENT UNIVERSITY OF DERBY STUDENTS ONLY

Student experience is our focus!

As a friendly and approachable point of contact for our student residents, you will provide excellent customer service to our residents to ensure the smooth and effective running of the halls accommodation.

• We currently have vacancies at the following halls;
• Nunnery Court - 3 posts
• Peak Court - 2 posts
• Princess Alice Court - 3 posts
• Agard Court - 2 posts

You will work 25hrs over a 3 week period based on a 3 week rolling rota. The 25hrs is for active duty hours and you will also be required to be on call for call outs at weekends.

This is a fixed term contract commencing on Monday 2nd September 2024 until Sunday 6th July 2025.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

PLEASE BE AWARE THAT THE ADVERTISED JOB WILL REQUIRE YOU TO LIVE IN THE STUDENT LIVING HALLS OF RESIDENCE WHERE YOU WOULD BE WORKING.

Principal accountabilities

To be the first point of contact during working hours. To liaise with site personnel whilst on duty, complete handovers with the Hall Manager, Caretaker or Community Supervisor both prior to and following a shift.

To deliver excellent customer service at all times enhancing the student experience.

• Adhere to all DSRL & University of Derby (UOD) policies and procedures as detailed in the operations manual whilst carrying out duties including, but not limited to office cover, issuing post / parcels to residents, issuing and receiving keys, parking fobs and door entry tokens, report writing, entering flats, attending to lock outs and other duties deemed within the remit of the post.
• To assist in the management of critical / welfare / other incidents and student related issues whilst maintaining confidentiality at all times, this includes assisting site staff during the on call hours of the shift.
• Carry out general administration including maintenance logging, incident reporting, check in / out of students using the Residential Management System RMS, distributing notices / posters across the site including pre-arrival literature, contacting students by phone / in person and filing of student related information.
• Carry out Health and Safety duties including fire alarm evacuation, legionella prevention tasks, fire extinguisher checks, emergency call outs to contractors as and when required, administering first aid treatment and completion of associated reports.
• To assist and support site visits / open days and to work the student intake weekend and student outtake weekend.
• To engage with students and gather feedback relating to specific topics as detailed by Derbyshire Student Residences Ltd (DSRL) staff and the other support mechanisms.
• To work in accordance with the pre-defined rota including assistance in covering of absence for site based staff and other sites as the need arises and volunteering to cover holiday periods at Christmas, Easter and the Summer vacation.
• To attend all meetings arranged by the Hall Manager including welcome meetings, site team meetings and resident flat meetings / mediation sessions.
• To attend and fully engage in all training provided by DSRL prior to commencement of the post and on-going as requested by DSRL.
• To welcome all visitors to site in a warm and friendly manner, this will include students, short stay guests, conference delegates and any other third party visitors.

This may include preparing for conferencing activity including makeup and break down.

To engage in DSRL activities promoting and delivering social events, which will include weekly distribution of posters and flyers.

Person specification

Essential Criteria

Experience

General administration and report writing.

Skills, knowledge & abilities

• Understanding of what good customer service looks like
• IT literate with a good understanding of basic software.
• Good communication skills both written and oral.
• Ability to maintain confidentiality of personal data

Business Requirements

• Enrolled as a University of Derby student for the academic year
• Living in University of Derby accommodation for the academic year

Desirable Criteria

Qualifications

First aid trained.

Experience

• Working with young people in either a voluntary or paid capacity.
• General awareness of health and safety in a residential environment.

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Last updated : 2024-03-26