Job Detail

Job Title:Patient Svcs Representative

Department:20082-Dental Financial Services

Location:Farmington

FTE%:1

Shift1st

Search #:2024-216

Closing Date:

Recruiter:Rucker, Pamela S.

Additional Links:

This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.

This position is in salary group UHP-03; click here to review the current UHP Pay Plan

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add a Patient Services Representative to our growing team. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

SUPERVISION RECEIVED:

Works under the general supervision of an employee of a higher grade.

 

SUPERVISION EXERCISED:

May lead/supervise lower level employees as assigned.

 

COMPREHENSIVE BENEFITS OFFERED:

Industry-leading health insurance options and affordability

Generous vacation and sick-time plans

Multi-channel retirement options (pension and match options)

Tuition waiver and reimbursement for employees and qualified family members

Quick commute access from I-84, Rte 9 and surrounding areas

State of the art facility and campus environments

Progressive leadership and educational development programs available

 SCHEDULE: 40 hrs per wk, Mon- Fri 8:00am - 5:00pm with a biweekly late shift of 10:30am - 7:30pm

***********with a 1 hour unpaid meal break************

EXAMPLES OF DUTIES:

Produces accurate and timely billing of patients in accordance with pre-established schedules

Completes insurance, disability and compensation forms

Interviews patients; counsels patients on billing procedures, compensation claims/disability claims; requests prior authorization for hospital care/payment;

Makes payments to insurance brokers for student insurance

Answers patient and insurance inquiries

Researches requests for patient information and prepares reports and correspondence; maintains records and files

Reviews vouchers and monitors fees,collects fees for services and may make deposits; keeps records/files; performs financial counseling duties such as, but not limited to, interviewing patient via visits or phone to determine payment sources and payment arrangements

Initiates charitable (title 19) and other payment sources application process, if appropriate

Provides relevant insurance/financial information to Social Services and home care institutions

Acts as liaison between the patient/family and government agencies

May perform receptionist/triage duties

Performs related duties as required.

 

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL AND ABILITY:

Knowledge of, and ability to interpret health center/Medicare/insurance billing procedures

Knowledge of Federal, State and other patient financial assistive health programs

Knowledge of the principles and techniques of interviewing

Some knowledge of medical/dental terminology;

Knowledge of general office procedures;

Considerable interpersonal skills; oral and written communication skills; organizational skills;

computer skills;

Basic negotiation skills; record keeping ability

Ability to interpret basic Medicare/Medicaid, and commercial insurance industry regulations.

 

EDUCATION AND TRAINING:

General Experience:

Three (3) years of dental billing/insurance claims experience including Medicaid and/or private insurance.for dental procedures

 

SUBSTITUTIONS ALLOWED:

Associates degree may be substituted for and two (2) years of the general experience

 

 

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.  

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