Job Detail

Job Title:Application Analyst II

Department:61120-IT Clinical Systems

Location:Farmington

FTE%:1

Shift1st

Search #:2023-1445

Closing Date:

Recruiter:Rucker, Pamela S.

Additional Links:

This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.

This position is in salary group UHP-13; click here to review the current UHP Pay Plan

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add an Application Analyst II in the Information Technology Department to our growing team. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

PURPOSE OF CLASS:

At UConn Health, this classification provides analysis, development, modification, configuration,installation, testing and maintenance of Clinical Financial Systems EHR applications

SUPERVISION RECEIVED:

Works under the limited supervision of an employee of higher grade

SUPERVISION EXERCISED:

May lead staff or small project team members as assigned.

COMPREHENSIVE BENEFITS OFFERED:

Industry-leading health insurance options and affordability

Generous vacation and sick-time plans

Multi-channel retirement options (pension and match options)

Tuition waiver and reimbursement for employees and qualified family members

Quick commute access from I-84, Rte 9 and surrounding areas

State of the art facility and campus environments

Progressive leadership and educational development programs available

Schedule: 40 hrs per wk, Mon Fri, 8:00am - 4:30pm with a 30 minute unpaid meal break

EXAMPLES OF DUTIES:

Administrative and Project Duties:

Assists with establishing performance standards for assigned staff

Participates in and may lead small project planning sessions with clients, business analyst and team members to analyze requirements and provides design recommendations for complex to highly complex systems

Prepares and present status updates for various projects

Evaluates system trends and recommends realistic Service Level Agreement targets regarding time and cost

Monitors project status to ensure that service level agreements standards are met or exceeded

Maintains and manages project issue log

Escalates problems when appropriate

Serves as a resource for project team or other team members in area of expertise and assists as needed.

Maintains relationship and open communication channels with Clinical Systems EHR vendor representatives

Technical Duties:

Identifies solutions for complex to highly complex system requirements; Performs in-depth analysis of workflows, data collection, reports details and other technical issues associated with the Clinical Systems EHR environment

Analyze and recommend system design alternatives /solutions/ improvements

Analyze new features and functions in the Clinical Systems EHR releases to determine impacts and opportunities for enhancements

Researches and recommends enhancements to system components within the Clinical Systems EHR environment

Defines and design scope for each project individually or in concert with team members

Makes complex to highly complex application design decisions in conformance with clinical and business operational policies and procedures

Participates in solution design reviews

Develops detailed specifications for functions and changes to new or modified applications

Documents system changes and problem resolutions

Develops or modifies complex to highly complex Clinical Systems EHR customizations,

   configurations and workflows

Performs Clinical Systems EHR application upgrades, new structures or elements

Creates test files and performs system testing for cross application scenarios and external interfaces

Provides ongoing maintenance and tests to ensure Clinical Systems EHR solutions meet       the organization's business needs

Provides support to end users experiencing problems with Clinical Systems EHR applications and associated hardware and interfacing systems

Ensures the ethical use of data, as well as data integrity, security and confidentiality of protected health information

Monitors clinical operational issues focusing on efficient and effective delivery of  complete and accurate, for the assigned areas and specialties of the Clinical Systems EHR information in order to achieve quality outcomes

Stays current on the Clinical Systems EHR platform and related advanced features of software technologies

Stays current on clinical practices, policies, procedures and workflows for areas of expertise and closely related areas.

Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILLS & ABILITY:

Knowledge of clinical operations, policies and procedures

Knowledge of applicable clinical standard of practice as required by State, Federal and accreditation organizations

Knowledge of standards/codes pertaining to the patient care environment

Knowledge of the principles of systems analysis, design and decision support

Knowledge of various systems and data analysis techniques and tools (such as Swim lane diagrams, As-Is and To-Be workflow design, fishbone diagrams, state transition  diagrams, EHR data model diagrams, data conversion and transformation mappings

Knowledge and understanding of business process flows

Knowledge of system integration design and development

Knowledge of technology support and ability to take action to ensure customer  satisfaction

Excellent analytical thinking and problem solving and the ability to coach others in analysis and problem-solving techniques

Excellent project management techniques

Demonstrated ability to use and apply clinical expertise and experience to design and configure Clinical Systems EHR solutions

Demonstrated ability to conduct research/information seeking

Demonstrated ability to develop complex solutions and application requirements

Demonstrated ability to write and maintain system documentation

Demonstrates careful attention to details

Demonstrated ability to communicate effectively and present ideas to audiences of all levels of technical, clinical expertise and management

Demonstrated ability to lead staff

Proficient in MS-Office including Project, Word, Excel, PowerPoint and Visio

EXPERIENCE AND TRAINING:

GENERAL EXPERIENCE:

Clinical Financial System: Eight (8) years in health care operations including revenue cycle or

ADT admit/discharge/transfer, access services or other relevant support function as required.

 

SPECIAL REQUIREMENT:

Incumbents in this class must have or achieve within six months EPIC certification [Clinical

Systems] in their assigned areas and specialties and maintain certification while in the position.

PREFERRED QUALIFICATIONS:

Epic certfified in PB Adminstration, Benefit Engine, HB Admoinistration

System build, testing and developing workflows for PFS, SBO and Ri functions with EHRs in particular. Epic ad 3rd party revenue syscle systems

A strong knowledge of credit card software and device integrated with Epic, Epic Security and Epic Client Billing .

Experience insupporting PFS, SBO and Revenue Integrity Operations in their daily use of EHRs and 3rd party systems.

SUBSTITUTION ALLOWED:

Associate Degree in Software Engineering, Management Information Systems, or closely related field may be substituted for two (2) years of the general experience.

Bachelor's degree in Software Engineering, Management Information Systems, or closely related field may be substituted for four (4) years of the general experience.

WORKING CONDITIONS:

May be required to work variable working hours during system implementation.

May be required to participate in On Call rotation.

May be required to work overtime to meet project deadlines and business needs.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow. 

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