Location: Silicon Valley
Job ID: 51473
JOB POSTING
Welcome to UCSC Silicon Valley Extension, where adult learners have the opportunity to study and network with industry professionals from global tech companies and groundbreaking startups. Employees and students work and study in one of the most dynamic economic regions in the worldSilicon Valley. You will work with a dynamic team to create awareness and recruit new students.
Do YOU have a track record of:

• Working Knowledge of a CRM tool?
• Track record in customer service and customer satisfaction?
• Report building and analytical skills?
• Excellent communication and outreach to inform and assist in conversions?

If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Recruitment Growth Specialist may be the job for you.
This position works a hybrid remote format (2-3 days on site), requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 04-26-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The Marketing department works in close partnership with the Student Services department, which serves as the main point of contact for student interaction and support regarding Extension courses and programs. The Student Services department also overlaps with prospective students and inquiries. The marketing recruiting function focuses on engaging with prospective students through automated and personalized processes and communications, outbound reach, and moving them through the funnel to enrollment to help generate new students for UCSC Silicon Valley Extension.
More information can be found here: https://www.ucsc-extension.edu/
JOB SUMMARY
Uses sales concepts, marketing automation, processes, communication and outreach in performing sales activities for programs and product offerings. Uses skills and knowledge to bring prospective students through the sales funnel. Demonstrates ongoing understanding of industry practices, service and product offerings, and organization policies and procedures. Develops and provides reporting on the status and outcomes of sales activities.
APPOINTMENT INFORMATION
Budgeted Salary: $32.57 - $37.36 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri.
• Shift Includes: Day, occasional evenings may be required.

Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley Campus
Union Representation: Non-Represented
Job Code Classification: 007581 (SALES SPEC 2)
Travel: Never or Rarely
JOB DUTIES
40% - Sales

• Oversees the sales funnel/cycle process; follows up on marketing leads with the goal of meeting identified goals; oversees the Customer Relationship Management (CRM) tool and processes; provides sales information and status of sales efforts and/or the implementation of plans and strategies; provides recommendations to management.

20% - Conversions

• Oversees tasks from inquiries, responds on a timely basis. Changes status and records outcomes. Outbound reach including calls and texts to engage with prospects to help move them through the funnel to the enrolled stage. Sets meetings. Provides ongoing status and feedback regarding potential customers by discussing their needs and explaining how these needs could be met by specific products and services. Works in conjunction with student services.

15% - Communications

• Creates forms to capture different types of contact information. Builds workflows for each segmented audience. Creates emails as part of the automated sequences and keeps those updated. Works with scripts and FAQs to give consistent and accurate information. Supports promotional event communications and other marketing communications through Hubspot as needed.

10% - Reporting and Data

• Downloads contacts from enrolled student platform and integrates into CRM weekly. Creates and updates dashboards and reports to share weekly and quarterly results. Supports report builds for program managers to track more specific areas of study. investigates new opportunities through Hubspot functions by staying updated. Brings valuable knowledge from contact with prospects to the department to help improve customer experience and identify FAQs. Uploads events data if sourced outside of Hubspot. Troubleshoots if issues arise from email delivery or data collection on forms.

10% - Special Projects

• Provides direct support to department leadership on special projects.

5% - Other projects as assigned
REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated analytical and reporting skills.
• Demonstrated written communication skills.
• Demonstrated interpersonal communication and political acumen skills.
• Demonstrated skills in customer service and customer satisfaction.
• Working knowledge of a CRM tool (e.g. HubSpot, SalesForce, Marketo, etc.)
• Ability to work independently with minimum supervision and work efficiently in a team environment.
• Ability to prioritize and handle multiple tasks, manage and meet deadlines in a timely manner.

PREFERRED QUALIFICATIONS

• Working knowledge of the organization, including its achievements, mission, vision, goals, objectives and infrastructure.
• Working knowledge of the organization's products and services and related industries.
• Knowledge of communication principles and lead generation methods.
• Proven sales experience and ability to manage pipeline, forecast and achieve sales targets, ability to improve the sales process.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Must be able to work remotely from a home office and be able to fulfill requirements of the UCSC telecommuting agreement.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=51473&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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