Location: Silicon Valley
Job ID: 43024
JOB POSTING
Do YOU have a track record of:

• Administering Learning Management Systems?
• Writing technical documentation in a clear, specific and concise manner?
• Providing consistent, collaborative and accurate IT customer service within defined-levels?
• Making decisions in a fast-paced environment, utilizing critical thinking skills?

If you answered "YES" or "ABSOLUTELY YES" to the questions above, the LMS Administrator position may be the job for you.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 10-13-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, our certificate programs match the economic demand of your industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit and instructor qualifications. Many of our courses may be applied toward degree programs or may be eligible for professional certificates and licenses.
The IT department is a fast-paced environment and serves all IT needs for UCSC Silicon Valley Extension and UC Scout. Learners, instructors and staff members are supported by the IT department, totaling approximately 18,000 registered users at any time. The LMS Team supports a multitude of IT needs within a clearly-defined service level.
UCSC Extension is based in Santa Clara, CA, the HEART of Silicon Valley. Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.
The University of California has a 150-year history in the San Francisco Bay Area, and is recognized as the leading regional workforce training provider. As part of the University of California, UCSC Silicon Valley Extension is certified by the WASC Senior College and University Commission (WSCUC). We have sustained ongoing partnerships with regional companies, workforce development programs, professional associations and offer accredited courses.
More information can be found here: https://www.ucsc-extension.edu
JOB SUMMARY
Applies IT professional concepts, department, unit and campus policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Works closely with other IT members as an integral part of the team, and independently when needed.
Has both internal (eg: instructional designers, etc.) and external (eg: students, etc.) clients. This position requires an interdisciplinary approach involving many areas of information and instructional technologies and user experiences. Participates in the support of the application. Technical professional with knowledge in the overall fields of software applications, enterprise solutions and instructional technology. Problem solving frequently requires analysis of unique issues / problems without precedent and / or structure. Assists instructors in addressing educational needs, translating their pedagogical goals into technical processes, and developing appropriate solutions in support of those goals. Receives general instructions, with detailed instructions being provided by supervisor and/or vendor on complex new project assignments and initiatives.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $35.37 - $37.86 / Hourly. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: Non-Represented
Job Code Classification: 007308 (INFO SYS ANL 2)
Travel: Never or Rarely
JOB DUTIES
50% - Supporting People
Technical Support and IT Request Handling

• Provides support and engages in complex problem solving.
• Monitors and responds to email requests in the Extension Online, the UC Scout Classroom mailboxes and the IT Ticketing Systems.
• Adds to knowledge base and FAQs used by Extension and UC Scout.

Instructional Technology Support

• Provides support to instructors and teachers in addressing educational needs, translating their pedagogical goals into technical processes, and developing appropriate solutions in support of those academic goals.
• Supports LMS solutions including developing instructional solutions with Program Managers, Instructional Designers, instructors, and teachers with troubleshooting, and testing and implementing integrations.
• Creates and administers conferencing technology accounts for instructors and teachers.
• Ensures best practices are always followed.

25% - Supporting Technology
Interactive, Media, and Web Solutions Support

• Provides technical solutions and development of media components; applies industry practices, community standards and campus and departmental policies.
• Assists in negotiating project plans with stakeholders.
• Trains users and assists instructors on using interactive, media and web solutions to address educational needs.
• Ensures best practices are always followed.

Accessible Technology Support

• Provides technical support for course-focused accessibility.
• Collaborates with the Registrar's office, Accessibility Tech Committee Members, IT Team members, Program Managers and Instructional Designers to gather requirements and provide adequate solutions.

10% - Training and Documentation

• Develops in-person and online training, writes targeted documentation for specific audiences, use cases, self-service and solutions in support of instructional tools and techniques.
• Ensures that service and instructional materials are accessible and in compliance with law and policy. Routinely updates and adds to existing knowledge base.

5% - Special Projects / New Initiatives / Research

• Stays abreast of the developments in Learning Management Technologies. Recommends upgrades and new tools based on current trends in the education industry.
• Applies knowledge of project management and service management standards
• Serves as project lead or team member within the department, beginning with the project proposal phase through completion, planning, testing, migrations, documentation, production and customer support.
• Participates and/or leads simple to moderately complex projects.

Often requires analysis of Instructional requirements of the instructors and teachers by applying UC standards and sound pedagogical methodology
5% - Vendor Relations

• Maintains relations with vendors for the Learning Management tools and integrations.
• Stays abreast of new developments with their respective solutions.

5% - Other duties as assigned
REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training
• Ability to learn, understand and apply intellectual property (IP) restrictions, Copyright and Fair Use, FERPA, ADA, S508 policies and laws
• Ability to make decisions in a fast-paced environment and utilize critical thinking skills
• Ability to pay attention to detail, identify inconsistencies and ensure efforts are not duplicated
• Ability to quickly learn and effectively apply concepts and concurrent updates and changes in processes and analyze ambiguous or conflicting information in a short amount of time
• Ability to understand and apply knowledge of the design, development and application of technology and systems to meet business needs
• Ability to learn, understand and apply existing business processes and procedures
• Ability to work independently and as part of a team
• Ability to take initiative
• Ability to receive and provide constructive feedback in a professional manner
• Ability to efficiently and effectively research, learn, teach, apply and document best practices
• Ability to write technical documentation in a clear, specific and concise manner (ex: updating knowledge base and general tutorials and trainings for clients)
• Ability to conduct technical trainings, in-person and remotely, planned and unplanned (ex: teaching an instructor on the use of Canvas or how to utilize Yuja for Zoom connections)
• Ability to Identify existing resources and link to vendors' technical documentation or modify to expand on vendors' missing steps
• Ability to ensure that documentation is thorough and easy to understand for the end user
• Ability to share information with team members and stakeholders
• Ability to provide consistent, collaborative and accurate customer service within defined-level service level times
• Ability to provide effective and adequate customer support to students, instructors, teachers, and staff of varying social, cultural, economic, and educational backgrounds, in written and in verbal formats
• Ability to prioritize, low, normal and high needs, take ownership, be proactive and self-initiate in time-sensitive situations, in planned and unexpected situations
• Ability to meet deadlines, such as reporting, responding to IT tickets, closing/opening tickets, responding to vendors' tickets, responding to stakeholders in a timely manner on a project, with a sense of urgency and ability to make quick decisions
• Ability to recognize urgent situations that require immediate action and attention and take appropriate steps towards a resolution
• Ability to demonstrate problem-solving skills (for example: identify log in issues, why are certain students not populating in LMS, why are courses missing)
• Familiarity with data collection, examination and analysis of incident reports and digital forensics
• Ability to offer solutions, communicate appropriately and follow through in a timely manner
• Experience with administration of Learning Management Systems and other educational systems such as Student Information Systems.
• Demonstrated understanding of how system management actions affect users and dependent / related functions
• Possess general knowledge of how different systems talk with each other, how they have effects on user permissions/roles and how they impact other functionalities in interdependent systems
• Possess general knowledge or experience supporting issues related to standard OSs (Mac, Windows, Linux, ChromeOS) and to various web browsers. Basic understanding of API, LTI, and importance of DNS

PREFERRED QUALIFICATIONS

• Project Management skills
• Ability to lead and/or participate in projects that vary from simple to moderately complex
• Familiarity with accessibility technologies, particularly when used in instructional contexts
• Ability to create content using rich media production methods
• Experience with standard Productivity tools, including PowerPoint, Keynote, Word, Excel
• Experience with Canva

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.

SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=43024&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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