Location: Oakland
Job ID: 43082
Job Posting
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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.
POSITION SUMMARY
We are seeking an experienced IT Director to lead our Infrastructure Shared Services teams: Service Management and Automation (ServiceNow, Control-M, GoAnywhere), Enterprise Shared Services (24/7 Operations), and Infrastructure Application Support (O365, Box, AWS AppStream). Use your experience leading teams to provide excellent customer focused service delivery while maintaining operational excellence and achieving critical project milestones and deliverables. Foster and develop a long-term strategy and roadmap that aligns the services your teams provide with department and organization goals. Manage and work closely with your team managers and IT professionals to provide high quality customer service, anticipate service needs, streamline/automate processes and use metrics to make data-driven decisions. Oversee the work of the team, providing mentorship, unified direction, performance assessments, and fostering an inclusive work environment.
Responsibilities
30%
Lead and mentor team members in infrastructure shared services. Work with peer leaders to execute shared infrastructure goals, project deliverables, and division initiatives. Monitor and oversee management functions including finances, staff scheduling, recruiting, and human resources. Highlight and recommend course of action for potential technical skill gaps. Manage a team in accordance with UC policies and procedures, ensuring appropriate and periodic performance assessments, motivating employees, and encouraging professional development. Foster an innovative, inclusive, and supportive work environment.
30%
Make recommendations and implement decisions on matters concerning technical areas of responsibility, department and / or customers. Implement service standards and policies, create efficiencies within existing resources, and proactively identify service improvements and new offerings aligned with industry trends. Manage operational issues for unplanned service interruptions by troubleshooting collaboratively with all levels of IT staff.
30%
Manage diverse project assignments, monitor status to ensure project deliverables are met, and escalate roadblocks. Participate in project stakeholder meetings and assign resources to projects accordingly. May require hands on analysis for highly complex medium to large scale programs and projects. Often must lead a cooperative effort among members of multiple matrixed project teams. Interact with all levels of personnel at UCOP. Direct key interactions with stakeholders and end users to limit risk and ensure customer satisfaction. Provide regular communication and status to internal teams and senior management. Deliver meaningful metrics and reporting to staff and executive audiences. Escalate potential risks and ensure senior management participation in initiatives when needed.
10%
Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Develops and monitors service cost estimates and budgets.
Required Qualifications

• At least 10 years of experience working in information technology and at least 8 years of experience managing an information technology organization.

• Proven experience developing metrics and process efficiencies to support continuous improvement requiring the ability to gather, organize, and analyze data in the completion of assignments. Ability to prioritize work efforts for all projects and ongoing operational work.
• Extensive experience managing remote technical teams. Critical thinking, persuasion / negotiation, conflict resolution, mentoring / staff development, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities. Ability to coordinate issue resolution with team members and/or business partners.
• Demonstrated experience creating a diverse team while cultivating a supportive and inclusive work environment
• Experience working to improve and reinforce high performance in others. Facilitated skill development by providing clear, specific performance feedback, and elicit suggestions for solutions/performance improvement.
• Proven ability to work creatively and analytically in a problem-solving, sometimes ambiguous environment.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
• Established a culture of customer-focused innovation, knowledge sharing, transparency, strong partnerships, and open communication.
• Thorough knowledge of service management (ITIL) and supporting teams in a 24/7 environment
• Participate in a 24x7 on call rotation with other senior managers.

Education

• Bachelor's degree in related area and / or equivalent experience / training.
• Advanced degree (Preferred).

License/Certifications

• ITIL certification (Preferred).

SALARY AND BENEFITS
Salary: $175,000 - $190,000 annually, commensurate with skills/experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
ADDITIONAL INFORMATION
U.S. based applicants who wish to work remotely will be considered.
This position is not eligible for Visa or Green Card sponsorship.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is(10/13/2022). The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=43082&PostingSeq=1jeid-8a5da304246dbd4384adc1417043c2cf