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Updated: Apr 5, 2024
Location: Los Alamitos
Job Type:
Department: Total Care-LOM
POSITION TITLE: Receptionist Full Time Days
REPORTS TO: Patient Registration Supervisor
Ages of Patients Served - Provides patient care or has patient interaction to specific population of patients: (check all that apply) [X] Child: Birth to 12 Years [X] Adolescent: 13 to 18 Years [X] Adult: 19 to 64 Years [X] Older Adult: 65 Years & Above
I. JOB SUMMARY
The Patient Registration Representative is responsible to interview the patient or his/her designee to obtain information pertinent to registration or admission to the hospital and when appropriate, obtain insurance verification and inform the patient of any financial obligations. The Patient Registration Representative is to work in a cooperative manner to fulfill the goals of the department and hospital displaying courtesy with all patients, staff and visitors.
II. TECHNICAL SKILLS/JOB SPECIFIC SKILLS/ ESSENTIAL FUNCTIONS*
TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
TEAM WORK-Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
PRODUCTIVITY -Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately
prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
IV. TRAINING AND EXPERIENCE
MANDATORY: Good typing and spelling skills - Prior Customer Service experience
A. CUSTOMER SERVICE-G.E.M PROGRAM (GO THE EXTRA MILE)
Full Time
$44k-53k (estimate)
04/07/2024
07/03/2024
The following is the career advancement route for Receptionist Full Time Days positions, which can be used as a reference in future career path planning. As a Receptionist Full Time Days, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist Full Time Days. You can explore the career advancement for a Receptionist Full Time Days below and select your interested title to get hiring information.