Executive Director of Clinical Operations (0547U), School of Optometry Dean - 51776 About Berkeley
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Departmental Overview
At the Herbert Wertheim School of Optometry & Vision Science at the University of California, Berkeley, we have long lived by defining principles that guide us and differentiate us. As a part of a world-renowned university that embraces excellence and access, we foster an environment of trust and mutual respect, free expression and inquiry, and personal resilience and achievement. We are strongly committed to diversity, respect for cultural differences, and promoting social justice. These principles serve us daily in our reasonings and actions and aid us in our decision making. We educate an estimated 320 students annually. Our O.D. program is a 4-year program with clinical training provided at 2 campus clinics, 10 satellite clinics (community care), 7 VA clinics, and 24 external clinics across the country. Our one-year post-graduate residency programs provide advanced clinical education in specialty areas of optometry to 18 residents with placement on and off campus, and our Vision Science program consists of 40 PhD students.
Application Review Date
The First Review Date for this job is: April 21, 2023
Responsibilities
Manages, plans, and administers all administrative operations of the school's clinical operations on and off campus. The incumbent will optimize resource utilization, setting up effective administrative systems, and processes while minimizing risk for the delivery of patient care and clinical training and ensuring patient satisfaction. Promote a customer-service-focused clinic to meet the patient's need for care and our students' need for clinical training. Provides for the measurement and interpretation of benchmarking of business operations in relation to best business practices for the healthcare industry and internal business and clinical training objectives and value improvement initiatives. Presents and interprets key performance indicators on a regular basis to Senior Management. Responsible for continuous performance improvement and for regular reporting on the opportunities and risks identified. Establish and maintain strong internal controls and streamlined business processes. Analysis and reporting of patient-level financial and clinical data and analysis to inform operational, financial, and strategic decision-making. Risk Management - Responsible for all aspects of risk management, including the evaluation, implementation, and strengthening of internal controls and audit systems for financial management, HIPAA compliance, personnel management, purchasing, and information technology. Technology Support - Inform, design, and construct clinic workflows and oversee the implementation of optimization of the electronic medical record (EMR) and other systems unique to the practice and to the medical center in partnership with the Director of IT. Operations.Space Planning - Evaluate operational needs, and recommend renovations to improve patient flow. Prepares short and long-range planning for administrative services operations and improvements to processes. Establishes and recommends changes to policies that affect the assigned unit(s). Provides leadership and supervision to personnel. Develops and monitors staff FTE, finance, and human resources. Performance management of staff following campus guidelines and processes. Oversees the preparation, management, and approval of proposals and contracts involving a diverse and/or wide variety of funding sources and agencies. These contracts may be with state entities, other UCs, Federally Qualified Health Centers (FQHC), etc. Designated reviewer of significant financial transactions, and negotiates with outside third parties on the school's behalf. Insurance negotiations Budgetary and Financial Management - Analysis and reporting of patient-level financial and clinical data and analysis to inform operational, financial, and strategic decision-making. Develops and prepares budgets and financial reports for on and off-campus clinical operations, in addition to preparing proposals for new partnerships. In collaboration with the CFO, the incumbent oversees the service line profitability reporting, the cost accounting system, and the decision support system integration of clinical and financial data in a patient-centric repository. Fiduciary responsibility to ensure financial activities, including purchasing, adhere to university and system-wide policies and guidelines. Manage reporting and analyses of all incoming revenue streams and expenditures in partnership with the CFO and Director of Financial Planning & Analysis of the Clinic. Development of a clinic operating budget and business plan, inclusive of patient volume, detailed utilization projections, and gross revenue. Assess individual business lines (ex. specialty clinics, external clinics) for financial viability, identifying problem areas, bringing in appropriate participants as needed, and reaching successful resolutions. Financial information for decision-making with a focus on cost management, revenue enhancement, and benchmarking comparisons.
Required Qualifications
Broad knowledge of the organization's processes, protocols, and procedures with a focus on budget, account, and fund management and/or personnel management under labor contract(s) and personnel policy. Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll. Strong verbal and written communication skills; ability to influence/persuade all levels of staff. Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner. Knowledge of relevant healthcare information technology and patient care workflows, financial, and business information technology software, tools, techniques, and systems. Excellent consensus-building skills and be able to navigate political landscapes. Proven skills to quickly evaluate complex issues and identify multiple options for resolution. Demonstrated management and conflict resolution skills to effectively lead, empower and motivate others. Experience managing or working in a large complex health system or academic medical center. Strong knowledge of relevant healthcare and clinic operations including billing and patient care workflows and processes. Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments. Ability to present complex information in a concise, yet comprehensive manner to Board members and medical staff, community leaders, and employees. Ability to pursue multiple goals, analyze complex issues, facilitate change in response to a dynamic environment, and communicate effectively at all levels of the organization. Expert ability to establish and utilize metrics to drive excellence, support operations, and facilitate integration. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and/or information technology. Knowledge of current and emerging best practices and technologies in the clinic/center healthcare industry. Previous dental billing experience in a managed care setting. Direct supervision of multi-discipline teams/units/direct reports. To be eligible to work, clinic employees must comply with all UC Berkeley Optometry Clinic annual immunization, TB and COVID Testing Medical Screening requirements, training, and University and School policies.
Education/Training:
Bachelor's degree in related area and/or equivalent experience/training. Master's degree in health administration, business, finance, related field, or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $125,000.00 - $178,000.00.
This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits. This position is exempt and paid monthly.