ESS Administrative Assistant (4722C) - Engineering Student Services (ESS) / College of Engineering (CoE) About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
Departmental Overview
The College of Engineering at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top three Engineering colleges in the United States. With more than 250 faculty members, 4,200 undergraduate and graduate students, Engineering is the second largest college on the Berkeley campus. Operating expenditures for the College as a whole are close to $200 million annually. Engineering Student Services (ESS) provides advising and counseling to currently enrolled undergraduates, hundreds of prospective students, parents, faculty, and other administrative units.
ESS ensures consistent application of college and university policies; participates in outreach activities, and provides initiatives for personal, professional, and leadership development of engineering students. GraD also under ESS, serves underrepresented graduate student adding to the student traffic and office demands. With eight professional staff, the ESS Administrative Assistant III is the front line person in the ESS reception area managing not only student and faculty traffic but ensures professional service delivery.
This position will report directly to the Director of Student Programs. Under general direction the incumbent works on operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. Tasks involve the handling of confidential information. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments.
Application Review Date
The First Review Date for this job is: 12/2/21
Responsibilities
40% Reception and front-line support: Create and nurture a welcoming, friendly and inclusive climate at the front desk to every visitor to ESS front desk, including students, staff, faculty or visitors. Provide outstanding service to current students, addressing their needs and questions in an engaging, friendly and timely manner; answer questions and needs of any and all visitors to the ESS lobby. Ensure students are seen in a timely manner. Manage student flow during regular and drop-in advising appointments. Answer telephone calls and emails to ESS in a professional, courteous, enthusiastic and timely manner.
35% Supervise, coach and develop student workers who support front desk operations. Inspire students to provide outstanding customer service to ESS visitors. Ensure students are properly trained in front desk operations. Manage student calendars to ensure adequate coverage at all operating times.
10% Office equipment, supplies and facilities: Manage and track office supplies and prospective student packets; place orders in efficient and effective manner. Manage office infrastructure: copier, printer, fax, kitchen, etc. Manage office shipping activities. Manage student nutrition program (fruit and snacks). Arrange room reservations for ESS events and activities.
10% Other duties as assigned by ESS leadership.
5% Building coordinator: Be the liaison between ESS and relevant parties on campus for building maintenance issues, safety and security, policies, etc. Share any and all relevant information with ESS leadership in a timely manner.
Required Qualifications
Thorough knowledge of administrative procedures and processes including Microsoft Office suite and/or Google Workplace suite.
Requires exception verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
Skill in managing student sensitive and confidential material in compliance with federal regulations such as FERPA and maintain high level of confidentiality.
Strong customer service, willing and able to engage in a welcoming and inclusive manner with customers.
Ability to multitask while managing multiple office demands.
Available to work some weekends and evenings.
Ability to supervise, coach and develop student assistants
Preferred Qualifications
Education and Training equivalent to a Bachelor's Degree plus two years of office experience.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Starting salary commensurate with experience.

Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
https://www.eeoc.gov/sites/ default/files/migrated_files/ employers/poster_screen_ reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=27314&PostingSeq=1 jeid-ad0fd5883666d3479942bef49e161316