Data Analyst (7198U), Information Security Office - 66256 About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu .
Departmental Overview
Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.
In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:
We champion diversity. We act with integrity. We deliver. We innovate.
Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.
Team Overview:
The Information Security Office (ISO) coordinates the risk management process for UC Berkeley's information systems and directs campus-wide efforts to adequately secure Institutional data. ISO is led by the Chief Information Security Officer and consists of seven areas: Information Security Policy, Information Security Operations, Information Security Development, Identity and Access Management, Information Security Assessments, Outreach and Engagement, and Service Management. This position is part of the Identity and Access Management Team.
Application Review Date
The First Review Date for this job is: Wednesday, March 28, 2024
Responsibilities
Applies professional data management concepts and defined data / information management policies and procedures to provide IT support to Berkeley campus clients by phone, email or remote tools. Troubleshoots, resolves or appropriately triages complex login and user account issues including identity collisions and orphaned records, MFA issues, and issues related to campus IAM services. Analyzes and diagnoses escalated incidents, and recommends solutions. Uses CalNet Admin Tools as well as database access tools including LDAP and Postgresql tools. Works with SAIT, ITCS, and other campus clients to support students and employee's computer access issues. Researches, gathers and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards. Plans, provisions, and documents access requests, and other technical service requests for supported IAM data and services. Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services. Documents technical requirements and changes in configurations. Tests systems and updates internal and external-facing documentation used by other technicians and customers campus-wide. Organizes knowledge documentation for easy access while troubleshooting with a customer. Adheres to knowledge base, ticket quality, and client communication standards. Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities. Assists junior staff in resolving customer problems. Develops and / or provides training as needed based on consultation with customers and understanding of technology including one-on-one and small group training, FAQs, knowledge base entries, and other job aids. Designs and implements capture of metadata from technical processes such as software design and database management. Assists with implementation of business processes. Engages in continuous professional development and training.
Required Qualifications
Intermediate knowledge of relevant rules and regulations. Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus. Demonstrated skill at creating technical documentation for complex processes and applications. Working knowledge of and/or ability to learn unit's business processes. Working knowledge of organization IAM requirements, recommendations and policies including security standards. Demonstrated ability to work with others from diverse backgrounds. Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners. Experience with remote support and communication tools. Self-motivated and works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated service orientation skills. Strong organizational skills. Strong analytical and design skills including the ability to abstract information requirements from real-world processes to understand information flows in computer systems. Ability to represent relevant information in abstract models. Critical thinking skills and attention to detail.
Education/Training:
Bachelor's degree in related area and/or equivalent experience/training.
Preferred Qualifications
Knowledge of data management systems, practices and standards. Knowledge relating to logical data design, data warehouse design, data integration or the management of web content or other unstructured data. Ability to prepare simple data models under guidance of more senior professionals. Demonstrated commitment to the advancement of diversity, equity, inclusion, belonging, and justice.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $38.46 - $46.65.
This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits. This position is non-exempt and paid bi-weekly. This position is eligible for flexible, hybrid or fully-remote work (telecommuting) based on candidate availability and business needs.