Summary of Job Duties

This position works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collections including but not limited to demographics, insurance information and eligibility, and pharmacy of choice.

This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information request in an appropriate manner and according to UAMS SC workflows and policies.

This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

Qualifications : Minimum :

Minimum :

High School Diploma / GED

2 years customer service or healthcare experience.

Ability to follow oral instruction, read, and write.

Computer / basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.

Excellent customer service skills.

Preferred :

Two years’ experience in registration or scheduling in a healthcare environment

Knowledge in basic medical terminology.Knowledge of healthcare insurance eligibility.

Additional Information :

Responsibilities :

Identify and collect copays, coinsurance and past due patient balances.

Post payments, print receipts and balance cash drawer.

Works registration, front desk and assists billing to identify potential insurance billing and payment issues.

Provide courteous and prompt attention to patients while in registration and front desk area.

Monitors changes in billing procedures within assigned area and communicates changes to employees in work unit.

Reviews patient accounts for demographical, insurance and / or payment errors.

Tracking of appointment cancellations, no shows etc.

Ensure faxing, scanning, and importing are completed within a timely manner.

Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.

Schedule patient appointments, verify insurance eligibility and counsel patients regarding office policies.

Review Patient Portal request for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.

Review Patient Portal request for appointment request. Review appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.

Sort and distribute incoming mail.

Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.

High commitment to maintain consistent attendance required

Fill in as Call Center Representative and cross trains in various other areas as needed.

Generates reports for accounting.

Other duties as assigned.

• Customer Service : Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills;
• communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments;

follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Salary Information :

Commensurate with education and experience

Last updated : 2024-04-23