The Computing Coordinator I provides on-site and remote desktop technical assistance to faculty, staff, and students including the setting up of computer hardware, installing and upgrading software, and troubleshooting basic to complex IT Issues. Establishes a working knowledge of the University’s network to troubleshoot network connectivity, communicates technical solutions and provides one-on-one end user basic training as needed. Conducts software and hardware inventory database maintenance, and performs work as established by the Office of Information Technology (OIT) guidelines.

Duties:

• Schedules office visits, and troubleshoots hardware/software/networking problems. Diagnoses, researches, and corrects issues, including the detection and elimination of computer viruses. Provides overall coordination, control, and support of departmental faculty and staff office computers, lab and classroom support, required software and associated network connections. Responsible for maintaining department’s desktop computer hardware inventory in accordance with university policies and procedures by utilizing OIT’s Ticketing System. Responsible for tracking work requests using OIT Ticketing System and completes promptly.
• Installs operating systems on PC and Apple computers. Configures and installs software applications, workgroups, network, and all peripherals as specified on the client interview form. Reviews interview forms, assessing users’ computer needs and resolves questions before beginning installs. Sets up and configures applications, email, Internet access, networked and local printers, files shares, and peripherals according to OIT guidelines. Trains users on how to ensure their data is being backed up properly. Ensures all problems are resolved before leaving client area.
• Participates in departmental technology-based meetings and provides input for requested strategies and initiatives. Provides assistance to Technical Services Leadership in the receiving and distribution of new department hardware and software as it arrives to OIT and performs related duties as assigned.

Required:

Desired:

Associate's degree in Computer Science, Information Systems or a related field.

CompTIA A , Microsoft Certified Solutions Associate (MSSA): Windows 7/8/10, Apple Certified Macintosh Technician (ACMT).

Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume, cover letter, transcripts and any current, relevant certifications. Applications without the required documents will be considered incomplete and disqualified.