Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and
procedures for the daily operations of the office.
Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are
carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or
Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs
to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize
patient throughput. Maintains documentation related to employee performance and communicates performance
related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator
for annual review.
Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and
resolves issues. Updates supervisor/administrator of significant activities.
Assesses and resolves all third party payors and patient billing issues using appropriate resources within the
UHMSO. Delegates and prioritizes daily work activities of the billing staff.
In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and
maintains data to maximize business efficiency.

Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our
patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address
appropriate use of PHI in the workplace.