Responsibilities

The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.

Qualifications

Bachelor’s Degree in Social Sciences or a related field required. Bachelor’s Degree in Social Work preferred. BLS/CPR certification by the American Heart Association is required. Two (2) years of relevant work experience in a healthcare environment dealing directly with patients required, including in Behavioral Health discharge planning and in Outpatient Behavioral Health Services. Sound knowledge of the healthcare system and where to find reliable information. Candidates must be experienced and competent in a patient advocacy and/or customer service role. Some experience in ana outpatient setting preferred. Familiarity with medical terminology required. Excellent verbal and written communication skills. Effective organizational, planning, negotiating, coaching, and conceptual thinking skills. Bilingual skills (English/Spanish) a plus. Years of experience and/or navigator training may be substituted for the degree requirement on a year-for-year basis.Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.