A Brief Overview

The Medical Assistant functions as a member of the clinic patient care team. The position performs clinical tasks and procedures to support the delivery of care.

The Medical Assistant is responsible for assisting patients to obtain services in a timely manner and assuring efficient utilization of resources in the coordination of patient care.

The Medical Assistant II performs the duties of the Medical Assistant I, in addition, acquires job skills, policies, and procedures to complete substantive assignments / tasks of moderate scope and complexity;

exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area / clinic.

Locations

Stanford Health Care - University Healthcare Alliance

What you will do

• C-I-CARE
• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff :
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next
• Job Scope :
• Performs independently all of Level I, in addition, but not limited to the following :
• Patient portal and inbox message management
• Assist with physician procedures
• Assist with referral inquiries
• Disability paperwork management
• Rx Refill & processing prior Authorization
• Clinic huddle Assist coordinating
• Trainer / new employee orientation
• Participates in maintenance of department A3
• Assists providers with telemedicine services if needed
• Scribing for providers
• Knowledge :
• Same as Level I and, in addition :
• Requires the ability to independently apply knowledge to perform work, as appropriate.
• Prioritizes own tasks.
• Ability to independently check in-basket, refills, patient messages.
• Electronic Medical Record System Super User.
• Level of Supervision :
• Continues to develop knowledge and skills.
• Work is reviewed for accuracy and completeness.
• Assignments are selected to provide increased complexity and variety within the specialty area.
• All other duties as assigned including department-specific functions and responsibilities :
• Performs other duties as assigned and participates in organization projects as assigned.

Education Qualifications

• High School Diploma or GED required.
• Medical Assistant Certificate / Diploma from an approved school / institution or equivalent documented training required.

Experience Qualifications

One (1) to three (3) years of related experience required.

Required Knowledge, Skills and Abilities

• Same as Level I and, in addition :
• Professional verbal and written communication skills stated above in CI Care.
• Proficient Computer skills including but not limited to; keyboarding, Microsoft Office, and electronic medical records.
• Applicable scheduling System.
• Electronic Medical Record System and databases applicable to clinics.
• Organizational and multi-tasking skills required for varying procedures and managing interruptions.
• Ability to work with others in a flexible, cooperative and collaborative manner.

Licenses and Certifications

BLS - Basic Life Support required .

Physical Demands and Work Conditions

Physical Demands

• Occasional Sitting.
• Constant Walking.
• Constant Standing.
• Constant Bending.
• Frequent Squatting.
• Occasional Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Constant Hand Use.
• Frequent Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40 lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40 lbs.

Working Environment

• Seldom Driving cars, trucks, forklifts and other equipment.
• Constant Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Frequent Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Frequent Use of respirator.
• Constant Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

Category I - Tasks that involve exposure to blood, body fluids, or tissues

Travel Requirements

20% travel :

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

• Show Me the Way : Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me : Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $27.47 - $35.02 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

This pay scale is not a promise of a particular wage.

Last updated : 2024-05-27