The Field Technician (FT) will measure, install and test products and provide customers with instructions on the proper usage of the product. The Field Technician will travel to our customers' homes or businesses to perform repairs and routine maintenance. The Field Technician should have excellent technical and mechanical skills and have experience with basic hand, power, diagnostic and diagnostic tools and should be physically fit to lift heavy equipment.

ESSENTIAL FUNCTIONS

• Conduct routine inspection and provide accurate measurements of doors and windows.
• Provide timely, quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Provide accurate measurements of doors and windows.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
• Promote the company's services.
• Maintain technical and mechanical skills.

POSITION QUALIFICATIONS

EDUCATION

• An Associate degree or technical certification in the industry is preferred.

EXPERIENCE

• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and driving record acceptable to the company's insurance company.

ADDITIONAL REQUIREMENTS

• Ability to work independently and as a team.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently - ability to lift up to approximately 80 pounds.
• Travel within designated market(s).

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.