Patient Services Representative

Poplar Springs Hospital is a 183 bed acute care and residential facility. For more than 30 years Poplar Springs Hospital has been guided by its mission of helping those who need the full continuum of behavioral health services. Our facility offers behavioral and psychological treatment for adults and adolescents through our acute programs, adolescent residential programs, as well as programs for active duty military. Poplar Springs Hospital is located in Petersburg, Virginia, 20 minutes south of Richmond and 50 minutes north of North Carolina. Situated on 25 acres, our serene, nature-like setting offers our patients a sense of calm and peace. We offer families hope through a nurturing environment for adults and adolescents to flourish in their environment.

Much more online at:

We have a new opening for a Patient Account Representative. Responsible for all the activities that take place within the business office and the UM department. All personnel will be trained and knowledgeable to perform all assigned duties within the office as needed. Duties include:

Admissions:

Responsible for the timely and accurate completion of all types of admission forms involving personal, statistical and financial, and insurance information as well as the timely distribution of this information to appropriate departments. Verifies insurance information, calls in demographic information, pre-certifications, etc. assist with patient account functions as available.

UM:

Responsible for completing initial and concurrent reviews to ensure that the authorization process is completed timely.

Financial Counselor/Collector:

Responsible for verification of insurance eligibility and benefits and meeting with patients or responsible parties to arrange for payment of applicable patient portions prior to admission and discharge. The financial counselor will serve as a liaison between the family or assigned parties, business office and case management staff. Acts as liaison with insurance companies to insure payment and researches all information necessary to complete billing process. Assists patients in making financial arrangements on accounts. Follows-up on all assigned accounts until zero balance or turned over to collection.

Charge Posting/Collector:

Reconciles for charge posting, daily deposits, and credit card transactions.

Other Duties As Assigned.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries!
• Retention Bonus Program (if applicable)
• Loan Forgiveness Program (if applicable)

As one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues totaled over $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, UHS ranked #281 on the Fortune 500 and listed #330 in Forbes ranking of U.S. Largest Public Companies. With its headquarters in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington D.C., Puerto Rico and the United Kingdom.

If this opportunity is of interest to you, please contact Tina Spiers, Human Resource Manager at 804-862-6318 or send your resume to Tina.Spiers@uhsinc.com.

Position Requirements:

Education/Experience:

• Bachelor's degree preferred or 5 equivalent years of experience
• Prior experience in hospital admissions, business office or medical records preferred.

General Requirements:

• Must be at least 21 years of age per Commonwealth of Virginia Interdepartmental Regulation of Children's Residential Facilities. (22VAC42-11-380, pg. 43)
• Must have patience, tact, and a cheerful disposition and enthusiasm.
• Good communication skills; must be able to read, write, speak, and understand the English language.
• Basic clerical skills, basic experience with office equipment (telephone, copy machine, fax, etc.)
• Experience with Microsoft Office Software (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to understand and carry out oral and written instructions.
• Ability to problem solve and accept feedback when circumstances warrant such actions.
• Willingness to interact with patients with varying levels of cognitive functioning.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill-set and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

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