Universal Avionics (UA) has been in business for over 40 years, continuously making huge strides in business, commercial, and military avionics. Our company continues to move the avionics industry forward by designing the next generation of technology and the latest iterations of our flagship products to ensure easier management and safety & reliability of all phases of flight. As UA's Sales Administrator, you will assist the Customer Support, Marketing, and Sales Division to communicate and process customer product inquiries, purchase orders for new products, database, royalties, NRE, and provide sales quotations to UA customers. You will also manage customer requests via email/phone and support Business Development and Regional Sales Managers with leads, quotes, and sales reporting.

Essential Functionals

• Applies knowledge of UASC products to answer dealer, OEM, airline, government, military and end customer sales/marketing related questions as they relate to system, product and database capabilities, pricing, part number definition, and lead time.
• Review, accept and enter purchase orders from UA customers sent to UASC via telefax, telephone and electronically.
• Entering orders into Universal’s order-entry computer system. Continuous administration and management of UASC order back log is required.
• Provide support to the Sales Managers/Directors in the research, writing, and submission of sales quotations/proposals for dealer, OEM, airline, government and military customers. 
• Provide professional and outstanding customer support via email and phone interaction.
• Complete follow through on customer requests to ensure products are on schedule and ship on time per customer requirements.
• Research, review warranty files, previous work history and provide accurate cost quotes.

Competencies

• Problem Solving: Gathers and analyzes information skillfully. Demonstrates attention to detail.
• Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively.
• Adaptability: Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Dependability: Takes responsibility for own actions; commits to long hours of work when necessary to reach goals. Is consistently at work and on time.

Education and/or Experience

• Minimum high school diploma or equivalent.
• Very high attention to detail and superior work ethics are essential.
• Strong problem-solving abilities are required.
• Excellent oral and written communication skills and ability to meet deadlines are required.
• Superior customer service skills are required.
• Strong knowledge of Microsoft Word, Outlook, Excel, and ability to learn Universal’s internal order entry system is required.
• Data or Order Entry background is highly desired.
• Knowledge of UASC products, or a general knowledge of avionics and aircraft systems is desired.

Work Environment

This is office environment that involves no unusual physical risks or hazardous conditions. The type of equipment that must be used is standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms; use a computer keyboard. The employee must be able to talk clearly and to hear. The employee needs to be able to see and read a computer monitor and documents. The employee is frequently required to stand, walk and sit. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Occasional overtime may be required.

What motivates our team:

• Excellent benefits, including medical, vision, dental, PTO, 401k, and much more, as well as a robust health & wellness program
• Strong life-work balance
• Great company culture
• Groundbreaking work opportunities
• Impactful innovation in the avionics industry
• Passionate & dedicated team members
• A work environment that fosters training, professional development, and career advancement

Why you’ll like working here:

• Universal Avionics is a mid-sized company with all the functions and benefits of a much larger organization, so you get the best of both worlds.
• You’ll make an impact! You’ll be part of a company that is making huge strides in the safety and reliability of air travel.
• You’ll work with very motivated and skilled people who are excellent at what they do and are great mentors.
• You’ll bring your own unique skills set and passion to create a mutually beneficial working and learning environment.
• At UA, we care about our employees, both personally and professionally.

About Universal Avionics
Universal Avionics and its parent company, Elbit Systems, Ltd., represent decades of leadership and innovation as developers and suppliers of Head-Down Displays (HDD), Head-Up Displays (HUD), Head Wearable Displays (HWD), and Combined Vision Systems (CVS), which includes both our Enhanced Vision System (EVS) and Synthetic Vision System (SVS). Universal Avionics is also a leading manufacturer of innovative commercial avionics systems, offering retrofit and forward-fit solutions for the largest diversification of aircraft types in the industry.
To learn more about Universal Avionics, visit www.universalavionics.com